Looking for a job

Shantal Ellis

@shantalellis

Message

I support financial clients with accurate, compliant service and issue resolution.

Jamaica

Message

What I'm looking for

I'm looking for a client-facing financial services or support role where I can resolve inquiries accurately, maintain confidential records, build client trust, and contribute to compliant, high-quality service.

I've supported life insurance and pension clients at Sagicor Group Jamaica, answering complex inquiries, explaining policy details and benefits, and resolving concerns while maintaining accurate, confidential records.

My background spans banking-related client service, financial record keeping, cash handling, scheduling, and auditing leadership. I bring clear communication, active listening, cross-selling, and a detail-focused approach to every client interaction.

Experience

Work history, roles, and key accomplishments

Client Support Associate

Sagicor Group Jamaica

Dec 2025 - Jun 2026 (6 months)

Handled inbound client calls regarding life insurance and pension products, providing clear and accurate information. Educated clients on policy details, coverage, and benefits to support informed financial decisions.

Client Services Issue Resolution Cross Selling Customer Relationship Management De escalation Active Listening Financial Record Keeping Data Entry Microsoft Office Confidentiality Compliance Awareness Time Management Organization Communication Skills Teamwork

Server

Morton's Steakhouse

May 2025 - Sep 2025 (4 months)

Delivered high-quality customer service in a fast-paced environment. Processed customer orders and handled payments accurately.

Customer Service Order Processing Payment Handling Interpersonal Skills

Assistant Store Manager

The Streets Supply Co.

Sep 2024 - May 2025 (8 months)

Managed inventory levels and ensured consistent product availability. Handled cash transactions and supported daily financial reporting activities.

Inventory Management Cash Handling Financial Reporting Staff Supervision Customer Service Product Promotion Customer Engagement

Housekeeper / Cook

Drury Inn & Suites

May 2024 - Sep 2024 (4 months)

Maintained high standards of cleanliness and organization. Assisted with food preparation and kitchen operations.

Cleaning Organization Food Preparation Kitchen operations Reliability Efficiency Teamwork

Customer Support Agent

Teems LLC

Feb 2023 - Apr 2024 (1 year 2 months)

Managed inbound and outbound calls for multiple dental offices, scheduling and confirming patient appointments. Assisted clients with inquiries, service requests, and issue resolution in a professional manner.