Vanessa Taylor

Coordinated and managed multiple projects simultaneously, ensuring deadlines were met and stakeholders stayed informed across the project lifecycle. Tracked progress and reporting using Jira, qTest, Tableau, Power BI, and SharePoint, while monitoring risks and escalating proactive mitigations.

Developed and executed quality assurance test plans and test cases for pension administration and claims processing systems, including regression and UAT validation. Built automation scripts with Tricentis Tosca, managed defects in Jira, and transitioned test management from HP ALM to Tricentis Q-Test.

Performed manual and automated testing for web and mobile applications across multiple browsers and devices, including smoke, functional, regression, and integration testing. Managed QA test documentation in HP ALM, coordinated UAT sessions with end users, and logged/analyzed defects for resolution.

Developed performance test strategies and test plans for applications by identifying SLAs and critical transactions with business and IT stakeholders. Documented performance defects in HP ALM and executed performance optimization experiments to recommend short- and long-term improvements.

Executed unit, integration, system, and regression testing for Medicare compliance and data validation use cases in an Agile/iterative environment. Built test cases and execution in Rally, wrote MS SQL queries to validate data flow across platforms, and supported UAT with end-user signoff.

Performed performance, automated, manual, regression, exploratory, security, and compatibility testing for applications using tools including SAP NetWeaver, Apache JMeter, LoadRunner, SoapUI, and HP ALM. Created and maintained test plans and documentation in SharePoint, managed defect tracking in JIRA, and supported UAT and requirement analysis.

Coordinated activities between project departments and supported the creation of a QA department TCOE (Testing Center of Excellence). Built and presented test plans, facilitated testing across the project lifecycle, and performed UAT with end-user approval while using SharePoint for tracking and reporting.

Executed data warehouse (ODS/ETL) testing with data profiling and validation using MS SQL and QTP/QC-related tooling. Created and ran ETL test scripts, performed GUI/front-end/back-end and end-to-end integration testing, and tracked results/defects in Rally and HP Quality Center.

Developed test plans and executed unit, integration, system, and regression testing for client/server and web applications using black-box testing practices. Used HP Quality Center and JIRA to build and track test scripts/defects, validated USMC personnel data via CICS, and supported UAT with stakeholder signoff.

Performed manual testing for healthcare clients using Mercury testing tools, including defect tracking and test report generation. Produced test plans/scenarios/cases based on use cases and specifications, executed virtual user scripts, and supported UAT to ensure user expectations were met.

Conducted system functionality and manual testing, including creation/execution of test cases and UAT coordination with clients and internal teams. Managed project plans and risk/mitigation activities using MS Project, and supported security testing while validating designs against functional specifications.

Processed and adjudicated paper-based pharmacy and medical claims, including setting case reserves, reviewing documentation, and initiating reimbursements in line with company procedures. Researched claim issues, verified coverage using policy/records, communicated decisions with claimants/providers, and ensured accurate documentation and call logging.

Earned a Bachelor of Science in Business Information Systems at DeVry University.