Open to opportunities

Vanessa Oshq

@vanessaoshq

Message

I support customers through email, live chat, phone, and CRM tools to improve satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a challenging remote customer or technical support position where I can use CRM and product management tools to improve customer satisfaction and contribute to organizational growth.

I've supported customers at Gorgreg Company Limited from 2022 to 2024, providing service through email, live chat, and phone support.

I use CRM and support tools including HubSpot CRM, Zendesk, Intercom, and Freshdesk to manage customer relationships and resolve issues.

I'm also comfortable with product management and collaboration tools such as Trello, Monday.com, ClickUp, Asana, and Google Workspace.

I'm seeking a challenging remote customer or technical support role where I can help improve customer satisfaction and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Customer Service Support

Gorgreg Company Limited

Jan 2022 - Jan 2024 (2 years)

Provided excellent customer service through email, live chat, and phone support for 1.5 years. Skilled in CRM tools including HubSpot, Zendesk, Intercom, and Freshdesk.