Open to opportunities

Vanessa Nyandoro

@vanessanyandoro

Message

Dedicated professional with diverse experience in customer service and advocacy.

Kenya

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills while contributing to meaningful social causes.

I have over four years of diverse work experience, ranging from a call center agent to a secretary. My journey has been marked by significant personal and professional growth, and I have actively contributed to the organizations I've worked with. I have a strong focus on regional development and gender campaigns, advocating for innovation and investments in these areas.

My experience includes ecosystem advocacy, where I raised public awareness about the importance of conserving natural resources. I have also worked with NGOs focused on gender equality and gender-based violence, which allowed me to travel and educate communities. My skills encompass active listening, analytical support, and exceptional communication, enabling me to build lasting relationships with clients and colleagues alike.

In my future endeavors, I aspire to open companies and develop NGOs that cater to various societal needs. I believe in the power of collaboration and am committed to helping others achieve their goals. I am always eager to learn and adapt, ensuring that I stay current with the latest trends and technologies.

Experience

Work history, roles, and key accomplishments

Current

Freelance Caregiver

Current

Self Employed

Sep 2022 - Present (2 years 9 months)

I provided caregiving services to the elderly and sick individuals in their homes, focusing on their comfort and well-being. My compassionate approach ensured a high level of satisfaction among my clients.

Caregiving

Secretary

Upendo Allan and Associates Advocates

Jan 2023 - Jan 2025 (2 years)

As a secretary, I managed phone calls, scheduled appointments, took minutes, and prepared reports. My role involved enhancing client relationships and improving productivity through effective communication and organization.

Effective Communicator Scheduling

Call Center Agent

CCI Global Kenya

Jan 2020 - Jul 2023 (3 years 6 months)

In my role as a call center agent, I handled outbound calls, conducted research, and provided customer support for an international campaign. I contributed to sales growth and was promoted to team leader due to my performance.

Customer Support Outbound Calling Research Sales Growth Team Leader

Sales Representative

Mikasa Trading Centre

Jun 2019 - Sep 2022 (3 years 3 months)

As a sales representative, I focused on selling products and services, generating leads, and building customer relationships. My efforts contributed significantly to the company's productivity and sales targets.

Sales

Education

Degrees, certifications, and relevant coursework

Wildlife Research Service Training Institute

Diploma, Environmental Science

2018 - 2019

Grade: Second Class

I started my college education in the year 2018 at Wildlife Research Service Training Institute in Naivasha where I was graced to do a diploma in environmental science. I only did it for one semester which I passed with second class but unfortunately due to unavoidable circumstances I had to drop out of school.

Ngara Girls High School

KCSE, General Education

2014 - 2017

Activities and societies: Drama club, Wildlife club, St John Ambulance

Ngara Girls was the best thing to ever happen to me. I had a wonderful time at my stay there, I too learned a lot and grew mostly my morals and principles. I was part of the drama and wildlife club and a member of the St John Ambulance.

Lucina Primary School

KCPE, General Education

2005 - 2013

Activities and societies: Drama, Music festivals, Volleyball team

My education was good, I developed a lot of skills and personal growths. I majored in drama and music festivals and was also part of the volleyball game team.