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Vanessa Munoz

@vanessamunoz

Site Manager at Garner running Bronx shelter operations and coordinating compliance, incident response, and services for residents.

United States

Message

At Garner, I lead daily operations for a congregate shelter in the Bronx, coordinating facility teams and service providers. I manage admissions, transfers, discharges, incident response, and vendor services.

I maintain compliance with DHS, HRO, FDNY, and HIPAA requirements through inspections, audits, documentation, and policy enforcement. I also prepare operational reports and incident records in Salesforce and Microsoft Office.

Previously, at DocGo and Favorite Staffing, I supervised family shelter operations and connected residents with housing, healthcare, benefits, education, and community resources. I also coordinated with city agencies and supported staff training and service quality.

Before shelter operations, I worked in legal administration at Ortiz Law Firm, Howard Miller Law Office, and Barry and Frank Law Firm. I managed client files and legal documentation and supported loan-modification and foreclosure-prevention matters.

Experience

Work history, roles, and key accomplishments

Current

Site Manager

Current

Garner

May 2024 - Present (2 years 5 months)

Lead daily operations for a congregate shelter, supervising security, maintenance, janitorial, administrative, and service-provider teams. Maintain compliance with DHS, HRO, FDNY, HIPAA, and other regulations through inspections, audits, and documentation.

Sheltering Operations Compliance DHS HRO FDNY HIPAA Incident Response Vendor Management Salesforce Microsoft Office Staff Leadership

Operational Field Supervisor - Family Shelter Operations

DocGo

Jul 2023 - May 2024 (10 months)

Supervised daily operations at a family shelter serving families with children and asylum seekers, maintaining a safe, clean, and supportive environment. Connected families with housing resources, SNAP benefits, healthcare, school enrollment, and employment services.

Sheltering Operations Family Services Case Management Salesforce incident investigation Corporate Trainer Inventory Management

Lead Supervisor - Family Shelter Operations

Favorite Staffing

Oct 2022 - Jul 2023 (9 months)

Managed daily shelter operations for families with children in accordance with DHS contracts and city regulations. Coordinated intake, orientation, transfers, and discharges while maintaining accurate Salesforce documentation.

Sheltering Operations DHS Compliance Salesforce Intake Coordination Staff Supervision Community Resources

Senior Paralegal

Ortiz Law Firm

May 2021 - Apr 2022 (11 months)

Managed client files, deadlines, and legal documentation while maintaining confidentiality and accurate records. Communicated with clients, lenders, servicers, and internal teams to support loan-modification and foreclosure-prevention matters.

Legal Documentation Client Communication Loan Modification Foreclosure Prevention Case Management

Office Coordinator / Loan Modification Specialist

Howard Miller Law Office

Jan 2015 - Apr 2021 (6 years 3 months)

Managed client files and prepared financial and legal documentation for loss-mitigation and foreclosure-prevention matters. Negotiated and followed up with lenders and servicers to resolve account issues and secure available agreements.

Loan Modification Loss Mitigation Client Communication Billing Office Administration

Office Coordinator / Loan Modification Specialist

Barry and Frank Law Firm

Mar 2013 - Dec 2014 (1 year 9 months)

Coordinated client intake, case files, lender correspondence, and document preparation for loan-modification matters. Maintained accurate records, monitored deadlines, and supported billing and office administration.

Client intake Case Management Loan Modification Documentation Preparation Office Administration