Matthew Diaz

I am a results-driven social services professional with extensive experience in housing management, migrant support, and client services. I have led large-scale site operations and supervised multidisciplinary teams to deliver safe, effective care for vulnerable populations.

In operational leadership roles, I managed day-to-day services for thousands of migrants and coordinated logistics, vendors, and over 100 staff members while producing actionable operational reports. I bring hands-on crisis management experience, including de-escalation and support for domestic violence, substance use, and mental health challenges.

As a Housing Director, I oversaw a 155-family facility and achieved an 80% transition rate into permanent housing within 12 months, improved community engagement, and streamlined operations using CARES, HOMES, and CurRent systems. I consistently delivered accurate reporting ahead of deadlines and built strong partnerships with housing providers and city programs.

I am committed to compassionate, operationally-sound service delivery and to developing teams that improve housing outcomes. I communicate effectively in Spanish, French, and Haitian Creole (with Language Line support) and seek leadership opportunities where I can scale programs and drive measurable impact.