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@eliuser6

Workforce operations supervisor at PPL FIRST - CDPAP Program, supporting 800+ users and standardizing processes with SOPs.

United States

Message

At PPL FIRST - CDPAP Program, I supported onboarding, payroll, timekeeping, EVV, and system access operations for more than 800 CDPAP users. I reviewed employment documents and helped resolve pay statement, deduction, tax, and clock-in questions.

I created SOPs, templates, and training materials to standardize processes and reduce recurring errors. I also managed escalations involving documentation, compliance, payroll, and system issues.

Across program operations roles, I reviewed case documentation, coordinated workflows, and addressed process gaps in regulated environments. At the City of Yonkers, I drafted and translated communications for English- and Spanish-speaking residents.

Experience

Work history, roles, and key accomplishments

Consumer Support Supervisor

PPL First

Jan 2025 - Mar 2026 (1 year 2 months)

Supported onboarding, payroll, timekeeping, EVV, and system access operations for more than 800 CDPAP users. Reviewed I-9s, tax forms, and employment letters, and resolved payroll and clock-in discrepancies.

end user support Troubleshooting Workforce Operations Payroll Support EVV and Timekeeping Employee Onboarding I 9 and Tax Document Review Case Documentation Escalation Management SOP Development Data Accuracy HIPAA and Regulatory Compliance

Exit Planning Supervisor

Cherokee Federal

Jul 2024 - Feb 2025 (7 months)

Oversaw case documentation and exit-planning workflows across multiple systems, ensuring accuracy and completeness. Coordinated team workflows and standardized reporting to address process gaps.

Case Documentation Workflow Coordination Reporting Compliance Data Integrity Process Improvement

Shift Supervisor / Operations Manager

DHS Migrant Project

Nov 2022 - Feb 2024 (1 year 3 months)

Supervised daily program operations, staffing, scheduling, incident reporting, and digital tracking workflows. Resolved system and documentation issues and trained staff on SOPs.

Operations Management Staffing Scheduling Incident Reporting Digital Tracking SOP Development and Training Escalation Management

Document Reviewer

Maximus

Apr 2023 - Sep 2023 (5 months)

Reviewed digital records for accuracy, completeness, and compliance within regulated data systems. Identified inconsistencies and collaborated with teams to improve documentation workflows.

Document Review Data Accuracy Compliance Regulated Data Systems Collaboration

Case Management Supervisor

United Staffing

Nov 2022 - Jun 2023 (7 months)

Supervised case management staff, monitored caseloads, and reviewed service documentation for refugee and asylum-seeking clients. Coordinated transitional housing placements and community resources.

Case Management Supervision Caseload Management Documentation Review client support Resource Coordination

Secretary to the City Council President

City of Yonkers

Mar 2022 - Sep 2022 (6 months)

Managed schedules, public hearings, community events, correspondence, and constituent requests for the office. Drafted, edited, and translated public notices and communications for English- and Spanish-speaking residents.

Schedule Management Event Coordination Correspondence Translation Bilingual Communication

Program Coordinator / Program Manager

The Children's Village

Jan 2020 - Mar 2022 (2 years 2 months)

Supported the development and operation of a family services program and hired and trained program staff. Maintained program statistics, completed DYCD grant reports, and reviewed assessments and family service plans.

Program Management Corporate Trainer Grant Reporting Data Analysis Family Services Assessment And Evaluation