Looking for a job

Shantal Morgan

@vanessamorgan1

Customer Care Specialist at Cimpress Jamaica Ltd (Vistaprint), resolving customer inquiries and supporting product design and website issues.

Jamaica

Message

What I'm looking for

I aim to apply my expertise to improve customer experience and increase satisfaction, build strong customer relationships and commitment, and perform additional responsibilities as required.

At Cimpress Jamaica Ltd (Vistaprint), I resolve customer inquiries by phone, email, and live chat, and update customer accounts after each interaction.

I handle complaints and follow up with customers, providing solutions, recommendations, and replacements. I also work with the logistics department and other teams to resolve issues and support timely product delivery.

I keep up-to-date on product information and help customers with product questions, product design, and website-related issues. I also identify upselling opportunities while maintaining customer service standards.

My aim is to improve customer experience and satisfaction, build strong customer relationships, and take on additional responsibilities as required.

Experience

Work history, roles, and key accomplishments

Current

S R. Customer Care Specialist

Current

Cimpress Jamaica Ltd (Vistaprint)

Jun 2013 - Present (13 years 4 months)

Resolved customer inquiries via phone, email, and live chat, and updated customer accounts with accurate information. Collaborated with departments to resolve issues and identified upselling opportunities while maintaining service standards.

Call Center Operations Account Updates Customer Service Communication Skills CRM Data Entry Problem Solving Upselling Multitasking Microsoft Office

Current

Customer Care Specialist

Current

Cimpress Jamaica Ltd (Visaprint)

Jun 2013 - Present (13 years 4 months)

Resolved customer inquiries via phone, email, and live chat, and updated customer accounts with accurate information. Collaborated with other departments to resolve issues promptly and identified upselling opportunities.

Customer Service Communication Skills Problem Solving Data Entry CRM Microsoft Office Call Center Operations Upselling Teamwork Adaptability

Current

Sr. Customer Care Specialist

Current

Cimpress Jamaica Ltd (Visaprint)

Jun 2013 - Present (13 years 4 months)

Resolved customer inquiries via phone, email, and live chat, ensuring confidentiality and timely solutions. Collaborated with departments to meet service goals and identified upselling opportunities.

Customer Service Communication Skills Problem Solving CRM Data Entry Microsoft Office Call Center Operations Upselling Teamwork Adaptability

Current

S.R. Customer Care Specialist

Current

Cimpres Jamaica Ltd (Visaprint)

Jun 2013 - Present (13 years 4 months)

Handled customer inquiries via phone, email, and live chat, resolving issues and providing appropriate solutions. Collaborated with departments to ensure timely delivery and maintained up-to-date product knowledge.