@vanessaken
Customer Tech Support at LEADS GLOBE (LyteHosting), resolving hosting and billing issues through WHMCS support.
NigeriaAt LEADS GLOBE (LyteHosting), I provide first-line technical support through WHMCS, resolving account, billing, and hosting issues. I handle an average of 40 tickets per 8-hour shift.
I also take inbound and outbound calls, follow up on leads, and work to de-escalate customer complaints. During server downtime, I keep customers informed and coordinate with the technical team to maintain service quality.
Work history, roles, and key accomplishments
Leads Globe (LyteHosting)
Jul 2025 - Present (1 year 4 months)
Provided first-line technical support via WHMCS, resolving an average of 40 tickets per shift and handling 10-20 calls daily. De-escalated frustrated customers and maintained service quality during server downtime.
Degrees, certifications, and relevant coursework
Bachelor of Medical Laboratory Science, Medical Laboratory Science
2020 - 2025
Grade: Second Class Honours (Lower Division)
Bachelor of Medical Laboratory Science degree with Second Class Honours (Lower Division) from Imo State University, Owerri, from 2020 to 2025.
Senior Secondary School Certificate, General Secondary Education
2012 - 2018
Senior Secondary School Certificate from Owerri Girls' Secondary School, Owerri, from 2012 to 2018.
Software and tools used professionally
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