Open to opportunities

Vanessa Davis

@vanessadavis

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Healthcare professional with expertise in patient services and operations.

United States

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What I'm looking for

I am looking for a role that allows me to enhance patient services and contribute to a supportive healthcare environment.

I am a dedicated healthcare professional with a strong background in patient services, sales, and medical office operations. My experience spans over several years, where I have honed my skills in delivering excellent patient experiences while optimizing clinic workflows. I have a proven track record of using Epic for scheduling and insurance authorizations, ensuring that patients receive the best possible care from check-in to discharge.

In my current role as a Senior Patient Services Specialist at Covenant Hospital, I provide front-line support to patients and clinical staff, managing complex scheduling and insurance verification for high-value medical practices. My previous experience as a Sales Manager at 24 Hour Fitness allowed me to develop targeted outreach strategies that significantly increased membership sales and revenue growth. I am passionate about improving patient services and contributing to a positive healthcare environment.

Experience

Work history, roles, and key accomplishments

Current

Senior Patient Services Specialist

Current

Covenant Hospital

Nov 2022 - Present (2 years 7 months)

Deliver front-line support to patients, families, and clinical staff ensuring a seamless experience from check-in to discharge. Managed complex scheduling, insurance verification, and registration for high-value medical practices. Utilized HER systems such as EPIC.

Epic Scheduling Insurance Verification Healthcare Operations Customer Service Workflow Optimization

Makeup Artist

MAC Cosmetics

Apr 2014 - Jan 2022 (7 years 9 months)

Provided personalized makeup services for a variety of events, retaining a loyal clientele. Managed scheduling and invoices.

Client Management Scheduling Invoicing Customer Service Event Coordination

Sales Manager

24 Hour Fitness

Jan 2018 - Feb 2021 (3 years 1 month)

Led membership sales efforts by developing and executing targeted outreach strategies to drive new member acquisition and revenue growth. Trained, motivated, and managed a team of sales associates to meet or exceed monthly and quarterly sales goals.

Sales Management Team Leadership Sales Growth Training Outreach Customer Acquisition

Education

Degrees, certifications, and relevant coursework

San Jacinto College

Certificate, Healthcare

2012 - 2014

Skilled in delivering excellent patient experiences while optimizing clinic workflows and supporting revenue cycle functions.

North Shore Senior High School

Diploma, Healthcare

2007 - 2011

Healthcare professional with a strong background in patient services, sales, and medical office operations. Proven expertise in using Epic for scheduling, registration, and insurance authorizations.