Vandana Eranki
@vandanaeranki
I build trusted client relationships and improve service experiences in high-volume environments.
United StatesWhat I'm looking for
At Professional WOW, I manage high-volume client relationships, scheduling, account questions, payments, follow-ups, and escalations while maintaining accurate, confidential records. I use client activity and service metrics to identify gaps and improve the overall experience.
Previously, I supported 100+ institutional robotics accounts at JAY Robotics and managed multinational mobile-service accounts at Vectone Mobile. I've delivered 95% customer satisfaction, built retention plans, coordinated cross-functional teams, and turned customer feedback into process improvements.
Experience
Work history, roles, and key accomplishments
Client Relations Manager
Professional Wow (Wellness of Women)
Jun 2021 - Feb 2026 (4 years 8 months)
Built and maintained strong client relationships in a fast-paced, high-volume environment, delivering personalized service and creating a welcoming client experience. Served as primary point of contact for phone inquiries, account questions, scheduling, and follow-up communications.
Client Manager
Wow (Wellness of Women) Fitness
May 2017 - Jun 2021 (4 years 1 month)
Managed 70+ daily client interactions while building trust and delivering high-quality service experiences. Achieved a 95% customer satisfaction score through proactive support and timely resolution of service issues.
Robotics Account Manager
Jay Robotics
Jan 2012 - Dec 2016 (4 years 11 months)
Managed 100+ institutional accounts, supporting the setup and ongoing support of robotics labs in schools. Conducted market research and customer journey mapping to tailor robotics solutions to educational needs.
Tariff Account Analyst
Vectone Mobile
Jan 2011 - Jan 2012 (1 year)
Managed multinational B2B and B2C accounts across the U.K., Amsterdam, Sweden, and the Netherlands, focusing on mobile and data services. Delivered tariff and pricing analysis to executive leadership to support business decisions and competitive positioning.
Education
Degrees, certifications, and relevant coursework
JNT University
Bachelor of Technology, Electrical Engineering
Grade: 8.5
Bachelor of Technology in Electrical Engineering from JNT University, Hyderabad, India.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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