Faith Odoom

Served as the primary contact for new hire onboarding, managing background checks, pre-employment screenings, and paperwork. Implemented process improvements to enhance the onboarding experience and managed HR transactions including promotions and transfers. Maintained accurate case documentation in CRM and HRIS systems, supporting continuous improvement initiatives in HR operations.

Served as the primary contact for new hire onboarding, managing background checks, pre-employment screenings, and essential paperwork. Implemented process improvements to enhance the onboarding experience and managed HR transactions including promotions and transfers. Maintained accurate case documentation in CRM and HRIS systems while supporting continuous improvement initiatives in HR operations

Achieved a ranking in the top 10% for customer issue resolution, demonstrating strong problem-solving abilities. Managed follow-ups with over 100+ guests weekly, ensuring high satisfaction and service excellence. Collaborated effectively with team members to optimize sales and customer service strategies.

Ranked in the top 10% for customer issue resolution, effectively managing follow-ups with over 100+ guests weekly to ensure satisfaction. Collaborated with team members to optimize sales and customer service strategies, contributing to service excellence.

Reviewed HR documentation for accuracy and compliance, ensuring adherence to organizational standards. Conducted research and analysis for various HR processes including payroll, COBRA, disability, and FMLA. Assisted with HR data management and reporting to support informed decision-making.

Reviewed HR documentation for accuracy and compliance, ensuring adherence to regulations. Conducted research and analysis for payroll, COBRA, disability, and FMLA processes. Assisted with HR data management and reporting to support informed decision-making.

Grade: Dean’s List

Activities and societies: Dean’s List

Earned a Bachelor of Science in Organizational Supervision. Studied key aspects of organizational management and leadership.

Activities and societies: Member, Society for Human Resource Management (SHRM); Member, The National Society of Leadership and Success (Honor Society)

Completed a Master of Science in Human Resource and Organizational Development. Focused on advanced HR strategies and organizational development principles.