At the United States Conference of Catholic Bishops (USCCB), I managed enterprise-level Microsoft CRM operations supporting its largest CRM database environment in North America. I led a technical team and implemented Agile and SCRUM practices for software enhancement projects.
I also directed User Acceptance Testing and deployment coordination, and developed technical documentation and training materials for stakeholders. Earlier at USCCB, I administered and troubleshot CRM systems for over 1,500 users and 300+ national sub-recipient agencies, and provided Tier 1 and Tier 2 technical support.
