At ULTA BEAUTY, I direct customer experience, people, operations, and financial performance for a location generating approximately $11M annually. I lead and develop a team of approximately 70, using customer and business KPIs to guide improvement.
I delivered a $100K+ improvement in shrink performance within one year by identifying operational gaps, strengthening processes, and increasing team accountability. I also drove double-digit growth in the service business through targeted coaching, performance analysis, and customer engagement initiatives.
