Valeria Nurgaleeva
@valerianurgaleeva
Operations leader improving high-load fintech payment processes and onboarding teams.
MoldovaWhat I'm looking for
I’m an operations professional with 2+ years in high-load FinTech and payments, leading delivery across multiple parallel projects. I focus on finding where processes break and fixing them with practical, documented improvements.
As an Operations Team Lead, I led 10 payment specialists across 4 projects, building a knowledge base from scratch to cut daily management escalations by 50%. I also reduced unauthorized write-offs by 90% by identifying and eliminating payment process errors.
I’m hands-on with crypto infrastructure and payment workflows—processing transactions via Bybit, TrustWallet, and MetaMask, and reconciling payments through Bipium. I’ve driven operational transitions, including CRM migration specs (AmoCRM to Bitrix24) and banking communications with US and Uruguayan institutions, while hiring, onboarding, and mentoring team members to independent onboarding.
Experience
Work history, roles, and key accomplishments
Operations Team Lead
Confidential
Jan 2025 - Apr 2026 (1 year 3 months)
Led a team of 10 payment specialists across 4 parallel high-load projects, building a knowledge base from scratch that reduced daily management escalations by 50%. Cut unauthorized write-offs by 90% and independently processed and reconciled crypto payments via Bybit, TrustWallet, MetaMask, and Bipium while coordinating with US and Uruguayan banks.
Order Processing Manager
Confidential (E-commerce)
Apr 2025 - Mar 2026 (11 months)
Managed order processing and client communications across all channels, creating quick-reply templates that covered ~80% of inquiries without escalation. Rebuilt operational spreadsheets to improve structure and data accuracy while handling concurrent responsibilities.
Sales & Store Administrator
Retail (Offline)
Jun 2022 - Mar 2023 (9 months)
Combined sales with store administration, handling stock deliveries, weekly inventory, and order fulfillment in an offline retail setting.
Education
Degrees, certifications, and relevant coursework
Pridnestrovian State University
Bachelor's in Advertising and Public Relations, Advertising and Public Relations
2021 - 2025
Earned a Bachelor's degree in Advertising and Public Relations at Pridnestrovian State University from 2021 to 2025.
Availability
Location
MoldovaAuthorized to work in
Job categories
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