LIUBOVI MASCENCO
@liubovimascenco
Customer Relations & Operations Specialist focused on reliable CRM management, client support, and contract-ready documentation.
What I'm looking for
I’m a Customer Relations and Operations Specialist with hands-on experience supporting B2B and B2C clients, maintaining client databases, and ensuring CRM records stay accurate. In my current role, I manage CRM data in Bitrix24, provide customer support and consultation, and prepare and maintain contracts and documentation so daily operations run smoothly.
I’m also experienced coordinating administrative processes and communicating with clients, banks, and authorities, while maintaining reports and internal records with strong attention to detail. Previously, I supported real estate transactions through client database management and document preparation, and I worked in air ticket sales by advising customers, issuing tickets, processing bookings, and keeping sales reports organized.
Experience
Work history, roles, and key accomplishments
Customer Relations & Ops
Winkraft Business Group
Jul 2024 - Present (1 year 11 months)
Managed client databases and CRM records in Bitrix24, handled customer support and consultations, and prepared contract and documentation for daily operations. Coordinated administrative processes and communicated with clients, banks, and authorities while maintaining reports and internal records.
Real Estate Agent
Cartier Imobiliare
Aug 2023 - Feb 2024 (6 months)
Conducted property viewings, advised clients on rental options, and maintained client databases. Prepared rental agreements and documentation and coordinated real estate transaction processes.
Air Ticket Sales Agent
Fly X
Jul 2023 - Oct 2023 (3 months)
Advised customers on routes and tickets, issued airline tickets, and processed bookings and customer requests. Maintained sales reports and updated sales databases to support operations.
Education
Degrees, certifications, and relevant coursework
Moscow University of Finance and Law (MFUA)
2020 - 2021
Attended Moscow University of Finance and Law (MFUA) in Moscow from Sep 2020 to Mar 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring LIUBOVI ?
You can contact LIUBOVI and 90k+ other talented remote workers on Himalayas.
Message LIUBOVIFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
