Open to opportunities

LIUBOVI MASCENCO

@liubovimascenco

Customer Relations & Operations Specialist focused on reliable CRM management, client support, and contract-ready documentation.

Moldova

Message

What I'm looking for

I’m looking for a remote role in operations or customer support where I can own CRM records, coordinate workflows, and keep contracts and documentation accurate while collaborating with clients and internal teams.

I’m a Customer Relations and Operations Specialist with hands-on experience supporting B2B and B2C clients, maintaining client databases, and ensuring CRM records stay accurate. In my current role, I manage CRM data in Bitrix24, provide customer support and consultation, and prepare and maintain contracts and documentation so daily operations run smoothly.

I’m also experienced coordinating administrative processes and communicating with clients, banks, and authorities, while maintaining reports and internal records with strong attention to detail. Previously, I supported real estate transactions through client database management and document preparation, and I worked in air ticket sales by advising customers, issuing tickets, processing bookings, and keeping sales reports organized.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Ops

Current

Winkraft Business Group

Jul 2024 - Present (1 year 11 months)

Managed client databases and CRM records in Bitrix24, handled customer support and consultations, and prepared contract and documentation for daily operations. Coordinated administrative processes and communicated with clients, banks, and authorities while maintaining reports and internal records.

Customer Relations Customer Support Contract Management Document Management Operations Coordination Report Preparation Data Entry Business Communication

Real Estate Agent

Cartier Imobiliare

Aug 2023 - Feb 2024 (6 months)

Conducted property viewings, advised clients on rental options, and maintained client databases. Prepared rental agreements and documentation and coordinated real estate transaction processes.

Client Advisory Document Management Customer Relations Database Management Transaction Coordination Administrative Support

Air Ticket Sales Agent

Fly X

Jul 2023 - Oct 2023 (3 months)

Advised customers on routes and tickets, issued airline tickets, and processed bookings and customer requests. Maintained sales reports and updated sales databases to support operations.

Air Ticket Sales Sales Reporting Customer Support