Jonathan Gonzalez

I’m an IT Support Engineer with 12+ years providing onsite and remote technical support in enterprise environments. I focus on keeping business operations running by quickly resolving incidents and requests, while maintaining reliable endpoint and infrastructure performance.

In my recent role as an IT Support Services Specialist with the Olympic Committee of Costa Rica, I led the migration from Google Workspace to Microsoft 365. I administer Microsoft 365 (including Exchange Online), manage licensing and user access, and handle onboarding and offboarding through account provisioning and deactivation.

I’m hands-on with endpoint deployment and configuration, including workstation lifecycle management, hardware/software troubleshooting, and incident resolution. I also maintain asset inventory, coordinate with vendors, and ensure customers receive excellent support while I keep documentation up to date.

I bring strong networking and server support experience too. At Consorcio Sysco Eprom, I managed Ubuntu Server environments and network services, administering DHCP, VPN, VLANs, and wireless infrastructure, and using Jira to manage incidents and preventive maintenance.