Roderick Bengoechea
@roderickbengoechea
I deliver remote IT support, endpoint management, and large-scale Windows deployments for government and enterprise teams.
Costa RicaWhat I'm looking for
I've supported FEMA disaster recovery operations by managing and troubleshooting more than 100 government-issued workstations and mobile devices, administering accounts, and deploying secure hardware for distributed teams.
At NetStep Technologies, I coordinated deployment of more than 400 workstations and networking devices for Puerto Rico hurricane recovery operations. I also led a team through a refresh of over 1,000 workstations across more than 100 client locations and automated configuration for a 24-laptop deployment station.
Across government, healthcare, and private-sector environments, I resolve Windows, hardware, software, network, and access issues while delivering end-user training in English and Spanish.
Experience
Work history, roles, and key accomplishments
IT Specialist
Federal Emergency Management Agency
Jan 2024 - Jul 2026 (2 years 6 months)
Provided technical support for disaster recovery operations, managing over 100 government-issued workstations and mobile devices. Administered user accounts and secure device enrollment while ensuring compliance with federal security requirements.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of Puerto Rico
Coursework, Civil Engineering
2002 - 2005
Completed coursework in Civil Engineering from 2002 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Social media
Job categories
Skills
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