Valeria Cavallini
@valeriacavallini
I am a customer success and content-moderation specialist with strong CRM, technical-support, and multilingual skills.
ItalyWhat I'm looking for
I am a customer relationship and content-moderation professional with a proven record supporting users for major tech companies such as Google and Bose. I bring an organized, energetic approach and a strong focus on customer outcomes.
At my current role I analyze and review Italian social media content and resolve complex situations, using Zendesk and Slack to facilitate team communication. I regularly handle high-volume flagged cases and helped reduce content review turnaround by 23% while improving collaborative resolution by 18% over nine months.
Previously, I provided senior technical support and customer care for Google products and B2B Google Apps, resolving 120+ technical and account issues weekly and maintaining a 98% satisfaction rating. I managed over 400 B2B accounts monthly, improved retention by 15%, and shortened average response time from 6 to 3 hours using Zendesk and Salesforce.
I am multilingual (Italian native, bilingual Spanish, English C1, Japanese N2), experienced with core CRM tools and Google Workspace, and enjoy working cross-functionally to improve processes and user experience. I thrive in collaborative teams and focus on measurable service improvements.
Experience
Work history, roles, and key accomplishments
TIAnalyzed and reviewed Italian social media content applying policies, resolving 150+ flagged cases weekly and reducing content review turnaround time by 23% over 9 months. Facilitated cross-team communication via Zendesk and Slack and increased collaborative resolution of flagged content by 18%.
WECustomer Service
Webhelp
Jan 2014 - Jan 2018 (4 years)
Handled technical and account support for Google products, resolving 120+ issues weekly and achieving a 98% satisfaction rating over 24 months while managing 400+ B2B accounts monthly and improving retention by 15%. Shortened average response time from 6 to 3 hours and collaborated with cross-functional teams using Zendesk and Salesforce to meet SLAs.
Tour Leader
TokioTour by Yoshihara Nicki
Jan 2013 - Jan 2014 (1 year)
Planned and led cultural tours across Tokyo and the Kanto area, coordinating schedules, transportation, and cultural activities to ensure smooth logistics and high visitor engagement. Guided international visitors with multilingual communication and provided historical and cultural context to enhance group experiences.
Italian Language Teacher
Zhenippori Language School
Jan 2012 - Jan 2013 (1 year)
Planned, prepared, and delivered one-to-one Italian lessons for professionals and developed individualized curricula aligned with student objectives. Prepared students for external exams (DELI A2, DILC B1) and adapted instruction to varying proficiency levels.
Education
Degrees, certifications, and relevant coursework
UTUniversità degli Studi di Torino
Bachelor of Arts, Japanese Language and Culture
Bachelor degree in Japanese language and culture from Università degli Studi di Torino, completed in 2013.
Istituto Italiano per l'Africa e l'Oriente (IsIAO)
Diploma, Japanese Language and Culture
Four-year diploma in Japanese language and culture from Istituto Italiano per l'Africa e l'Oriente, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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