Open to opportunities

Valeria Campilongo

@valeriacampilongo

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Experienced Community Manager and Customer Success Manager with tech skills.

United States

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What I'm looking for

I am looking for a role that values community engagement and customer satisfaction, with opportunities for growth and collaboration.

I am an experienced Community Manager and Customer Success Manager with a strong background in customer-centric products and social community platforms. My career spans over a decade, during which I have honed my skills in team building and thriving in fast-paced environments. I am fluent in English, Spanish, and Italian, allowing me to connect with diverse audiences and enhance customer experiences.

At Glassdoor, I served as a Content Moderator for Fishbowl, where I ensured high-quality content and engagement. My role at Vaco involved moderating YouTube Ads in multiple languages, showcasing my ability to adapt to various content needs. Additionally, my experience at Pipastudios in Brazil allowed me to manage customer relationships for VIP users, leading to a 12% increase in sales and a 10% increase in time spent on the platform.

Throughout my career, I have demonstrated a commitment to community engagement and customer satisfaction. As a Lead Moderator at Khoros, I achieved a perfect score in customer satisfaction while managing a team of moderators. My educational background in Full Stack Web Development from Flatiron School further complements my technical skills in Ruby, Rails, SQL, and JavaScript, making me a versatile asset in any organization.

Experience

Work history, roles, and key accomplishments

Content Moderator for Fishbowl

Glassdoor

Nov 2020 - Present (4 years 7 months)

Moderated content for Fishbowl, ensuring community guidelines were followed and maintaining a positive user environment. Contributed to content integrity and user safety on the platform.

Content Moderation Content Integrity

Content Moderator for YouTube Ads

Vaco

Nov 2020 - Present (4 years 7 months)

Performed content moderation for YouTube Ads in Italian, English, and Spanish languages. Ensured compliance with advertising policies and maintained brand safety standards.

Content Moderation YouTube Ads

Customer Relationship Specialist and Community Manager

Pipastudios

Nov 2015 - Present (9 years 7 months)

Managed customer relationships for VIP users, resulting in a 12% increase in sales and improved customer retention for the Italian market. Developed tailored marketing offers for VIP users, increasing platform engagement by 10%.

Customer Relationship Management Community Management Sales Customer Retention Marketing Offers Bug Reporting

Lead Moderator

Khoros

Jul 2013 - Present (11 years 11 months)

Led community engagement initiatives, achieving a 10/10 customer satisfaction score through active discussion promotion and rule enforcement. Managed a team of three moderators, overseeing their schedules and report writing.

Lead Moderation Community Engagement Team Management Customer Satisfaction Content Moderation

CRM for the Italian and Spanish Market

Meeeet.com

Feb 2009 - Present (16 years 4 months)

Managed customer relationships for the Italian and Spanish markets, increasing sales by 10%. Recruited and managed a team of up to 10 in-house and remote translators.

Customer Relationship Management Sales Recruitment Process Improvement Translation Management

Trilingual Administrative and Debt Collection

IBM

Jul 2005 - Present (19 years 11 months)

Managed customer relationships for the Italian market, successfully increasing payment of invoices by 10%. Provided trilingual administrative and debt collection support.

Customer Relationship Management Debt Collection Administrative Support Invoice Management

Education

Degrees, certifications, and relevant coursework

Flatiron School

Online Program, Full Stack Web Development

Completed an intensive online program in Full Stack Web Development. Gained proficiency in Ruby on Rails and JavaScript, building a strong foundation in web application development.

University of Bologna

Bachelor of Arts, English and Spanish Language and Literature

Earned a Bachelor of Arts degree with a focus on English and Spanish Language and Literature. Focused on linguistic studies and literary analysis in both languages.

University of Cadiz

Master, Audiovisual Translation, Localization and Dubbing

Obtained a Master's degree specializing in Audiovisual Translation, Localization, and Dubbing. Developed expertise in translating and adapting content for various media formats.