Valentina Picconi- Hall

Managed front-of-house event staffing across casual, freelance and agency teams, matching resource levels to event demand. Built and maintained FOH talent pipelines, coordinated agencies, and worked with Operations and People teams on staffing forecasts and recruitment priorities.

Managed 24+ active client accounts as day-to-day operational contact for reservations, pricing, availability, and client enquiries. Coordinated availability and pricing inputs to support forecasting and revenue optimisation, and maintained accurate booking and account data.

Held senior accountability for day-to-day operational performance across a high-volume, multi-function site. Led workforce planning, forecasting and labour cost control, and produced weekly financial and performance reports for senior leadership.

Senior operational leader across high-volume sites with responsibility for people, quality, standards, reporting and operational controls. Led recruitment, training, and performance management, and managed quality control, reservations and capacity planning.

Held the most senior on-site leadership role, reporting to an off-site Operations Manager and leading day-to-day operational strategy and execution. Used analysis to improve efficiency and revenue outcomes, and produced weekly and monthly operational reports.

Progressed through increasingly responsible operational and supervisory roles, developing a strong foundation in customer service, team support, training, standards and day-to-day operations. Built early commercial awareness through responsibility for wine lists, pricing and gross-profit margins.