Open to opportunities

Valentina Lopez

@valentinalopez

International Business professional with 5+ years coordinating clients, projects, and operations with detail-focused execution.

Philippines

Message

What I'm looking for

I’m looking for a role where I can coordinate clients and projects end-to-end, own accurate documentation and reporting, and continuously improve operations through data quality—preferably with a remote-friendly environment and room to grow.

I am an International Business professional with over 5 years of experience in administrative support, project coordination, and client management across diverse industries. I handle communication between clients, teams, and suppliers, manage data in various platforms, and ensure accurate documentation—while staying proactive and detail-oriented, especially in high-volume situations.

In my current role as a Senior Process Executive at Cognizant Technology Solutions, I manage escalations professionally, analyze case data, audit documentation, and prepare quality reports to support decision-making. Previously, I coordinated smooth operations at DSV Global Transport and Logistics by managing payment processing, scheduling services, maintaining accurate records, negotiating service conditions, and tracking nationwide delivery logistics—always meeting deadlines and quality standards.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Cognizant Technology Solutions

Aug 2023 - Present (2 years 10 months)

Managed high-volume client communications and resolved escalated issues with professionalism and attention to detail. Analyzed case data, audited documentation, prepared quality reports, and supported onboarding and performance tracking in a remote environment.

Client Communication Case Analysis Quality Reporting Onboarding & Support Performance Tracking Remote Operations Escalation Handling Data Management Process Improvement

Operations Assistant

DSV Global Transport and Logistics

Jan 2022 - Mar 2023 (1 year 2 months)

Coordinated with clients and suppliers to ensure smooth operations, including payment processing, service scheduling, and maintaining accurate records. Negotiated service conditions, coordinated logistics for nationwide deliveries, and supported administration by approving invoices and updating databases.

Payment Processing Scheduling Logistics Coordination Documentation Management Administrative Support

Logistics Billing Intern

DSV Global Transport and Logistics

Jun 2021 - Dec 2021 (6 months)

Validated proofs of delivery to meet client requirements and ensure documentation accuracy. Managed supplier invoicing processes, identified discrepancies to maintain profitability, and reached out to potential service providers and clients to support business growth.

Supplier Invoice Processing Documentation Administrative Processing Process Coordination Business Development Support

Education

Degrees, certifications, and relevant coursework

Pontificia Universidad Javeriana

Digital Transformation Diploma, Digital Transformation

2024 - 2024

Grade: NA

Activities and societies: A diploma program focused on the effective management and application of technologies such as Cloud Computing, IoT, Artificial Intelligence (AI), Big Data, and Digital Marketing to support successful digital transformation processes within organizations

Earned a Digital Transformation Diploma in 2024.

Politectinco Grancolombiano

Bachelor's Degree in International Business, International Business

2018 - 2022

Grade: 4.1

Activities and societies: Administrative Student Assistant Provided administrative support to university departments Assisted with documentation, reports, and student processes Coordinated schedules, records, and internal communications Supported daily operational and administrative tasks

Completed a Bachelor’s Degree in International Business through Politecnico Grancolombiano from 2018 to 2022.