Valentina Galati

Established communication principles and measures for effective and efficient communication. Identified sources of best practices for replication and scale out across PGS.

Contributed to the Innovation, Digitalization, and Sustainability for the Diffused Economy in Central Italy project. Focused on fostering innovation ecosystems and strategic communication.

Responsible for building effective relationships with the business team and other stakeholders in the Supply Chain, managing the communication flow at all stages of each order of the antiviral product. Provided leadership with cross-functional teams (23 team members).

Supported the association's mission to combat leukemias and related blood diseases. Contributed to initiatives aimed at improving patient care and research.

Promoted gender equality and women's human rights, supporting central events and initiatives. Collaborated with the External Relations department to increase visibility and resonance.

Oversaw the company's marketing strategy and leveraged social media to drive revenue. Managed the brand's online reputation and monitored customer sentiment across social channels.

Provided training on Innovation Tools and Behaviors and coached Innovation Projects. Delivered smart solutions while maintaining an Innovation culture and identifying Mindset & Behaviors.

Led a team to drive high standards of customer interactions, issue resolution, and proactive communications. Ensured customer satisfaction across all stakeholders.

Managed and improved customer service operations and staff productivity. Known for excellent communication, interpersonal, and training skills, improving response times by implementing a new CRM system.

Provided independent consulting and communications services, specializing in communications linked to sustainable business strategy, PR, and crisis communications. Coordinated advertising campaigns on national news channels and with industry press.

Led the implementation of strategic external and internal communication plans. Supported the definition and creation of the Social Media Strategy, guaranteeing contact and relationship development.

Responsible for direct interaction with customer accounts and sales force to perform product inquiries. Managed order entry processing and control.

Contributed as a regional volunteer for an international organization promoting significant improvements in children's needs. Worked towards achieving immediate and lasting changes in children's lives.

Led employee transition programs during technological changes, acquisitions, and mergers. Collaborated with management teams, trainers, and teams to address proper training needs.

Responsible for Training & Qualification and Standard Work in the Manufacturing Department. Partnered with central HR assets and ensured ongoing Good Manufacturing Practices (GMP) education programs were delivered to all employees.

Led and performed first-line management for other Quality Specialists and Quality Officers, providing strong leadership, direction, and continuous development opportunities. Coordinated GMP instructions for the entire Plant.

Responsible for ensuring packaging projects were started and executed in a clear, precise, and timely manner. Demonstrated a very detailed, organized approach and ability to meet deadlines.

Completed a Master's Degree in International Politics. This program provided a comprehensive understanding of global political systems and international relations.

Obtained a Master's Degree in Communication Sciences. The curriculum focused on advanced communication theories and practices, enhancing strategic communication skills.