Open to opportunities

Valencia Turner

@valenciaturner1

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Operations and compliance leader streamlining regulatory workflows for scale.

United States

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What I'm looking for

I seek a role driving regulatory operations and process automation where I can scale teams, document SOPs, and improve compliance and processing speed.

I am an operations and compliance professional with over 10 years of experience building infrastructure for high-growth healthcare and technology organizations. I specialize in converting manual, high-volume workflows into scalable, documented systems that preserve compliance and data integrity.

My work bridges complex regulatory requirements and team execution by developing clear functional logic and SOP libraries that enable rapid, consistent scaling. I have managed multi-state portfolios and maintained strong state board relationships while achieving high on-time delivery rates.

I have led initiatives that reduced incident frequency, accelerated processing speed, and shortened committee review times through targeted workflow design and automation—most recently implementing Jira triage triggers that cleared backlogs and improved throughput by 60%.

I deliver measurable operational gains through process mapping, vendor sourcing in restricted regions, and performance reporting cadences that improve leadership visibility and resource allocation. I hire in to create repeatable, auditable systems that keep teams compliant while increasing velocity.

Experience

Work history, roles, and key accomplishments

Licensing Specialist

CertifyOS

Nov 2023 - Nov 2025 (2 years)

Standardized licensing procedures into a central SOP library enabling team doubling while maintaining compliance; reduced incidents from 17 to 4 per month and increased processing speed by 60% via automated Jira triage logic.

SOP Development Regulatory Compliance Data Integrity Process Optimization

Licensing Specialist

Aya Healthcare

Jul 2022 - Oct 2023 (1 year 3 months)

Directed regulatory submissions for a 14-state portfolio achieving a 96% on-time delivery rate and established monthly reporting cadence to improve program performance visibility.

Regulatory Program Management Reporting State Board Relations Vendor Management

Compliance Specialist

Aya Healthcare

Oct 2021 - Jul 2022 (9 months)

Mapped and optimized high-volume workflows for 100+ daily requests, reducing completion time from 10 days to 4 and implemented invoice reconciliation processes that cut documented errors by 10%.

Process Optimization Data Tracking Quality Assurance

Senior Operations Specialist

EnviroSolar

May 2019 - Dec 2019 (7 months)

Designed compliance and operational framework for a product launch to ensure risk-mitigated market entry and increased team productivity by 15% through permit processing optimizations.

Operations & Strategy Process Improvement Permits Performance Optimization

Texas Works Advisor

Texas Health and Human Services Commission

Feb 2016 - Mar 2019 (3 years 1 month)

Managed high-volume eligibility determinations for state assistance programs, ensuring adherence to complex regulatory policies and meeting rigorous processing deadlines.

Regulatory Compliance Case Management Eligibility