Valencia Turner

Primary escalation point for nursing licensure across all 50 states (LVN/LPN, RN, NP), resolving non-standard cases by finding root causes and working directly with boards and providers. Wrote the RN and NP processing SOPs, trained six analysts, and reviewed NPDB reports for flagged providers, cutting committee review time by about 20%.

Led licensing for four state expansion launches and supported about 10 more, keeping a 96% on-time rate against a 90% SLA. Served as liaison to state nursing boards and turned their guidance into updated workflows.

Coordinated pre-start compliance requirements across credentialing, recruiting, and account management, while negotiating vendor contracts for underserved regions. Helped move tracking to a live database and wrote hospital-specific SOPs adopted by the full team.

Managed up to 200 credentialing files at once, building NCQA and Joint Commission standards into onboarding, with no errors in formal quality audits.

Processed insurance producer license applications through NIPR and Sircon and cleared a backlog of rejected applications by fixing deficiencies and resubmitting. Kept a 90% on-time rate and built a regulatory knowledge hub used by Sales and Recruiting.

Handled compliance and permitting for a national product rollout, from requirements research through permit applications and fee tracking. Acted as liaison between installation teams, customers, and local authorities.

Determined eligibility for SNAP, Medicaid, TANF, and State Medicare across a high-volume caseload. Audited State Medicare cases for the team and handled in-office client complaints.

Sole auditor for non-clinical compliance at home care agencies, writing reports, leading remediation, and presenting to client leadership. Worked on change of ownership applications and created SOPs, corrective action plans, and staff training.

Undergraduate studies in Sociology at Maryville University.

Undergraduate studies in Sociology at Texas Lutheran University.