Valdrin Nishori

Worked as Business Development Representative at Heyflow.

‣ Manage a portfolio of customers and act as their main point of contact throughout their journey with Heyflow
‣ Help customers create, optimize, and scale high-converting landing pages and funnels based on proven best practices
‣ Support customers with funnel design, setup, and implementation to ensure a smooth user experience
‣ Advise customers on integrating their tech stack, including CRM, mar

‣ Built and shaped the end-to-end customer journey as one of the first CSMs, contributing to team processes and workflows
‣ Guide customers on best practices, benchmarks, onboarding, and technical implementation of landing pages and funnels across their full tech stack
‣ Act as primary contact for upsells and plan upgrades
‣ Conduct performance review calls to help customers improve conversion rat

‣ Played a pivotal role in project management, ensuring adherence to budgets and timelines while overseeing the invoicing process to maintain financial transparency and client satisfaction
‣ Strategically and operationally optimized product utilization for all clients, driving enhanced value and satisfaction
‣ Took charge of the comprehensive onboarding and implementation process for Unidy, ensuri

‣ Directed and managed Procurement Managers, overseeing project coordination and activities to ensure timely quoting and purchasing in alignment with customer requirements
‣ Held accountability for meeting client demands and ensuring obligations were fulfilled throughout the purchasing process, maintaining high levels of customer satisfaction
‣ Provided guidance to the team for efficient and effec

‣ Provided comprehensive support to the Head of Customer Operations by attending and actively participating in all management meetings, facilitating seamless preparation and post-processing of discussions
‣ Played a hands-on role in the implementation of action items derived from management meetings, ensuring swift and effective execution of strategic initiatives
‣ Engaged with managers and the ex

‣ Spearheaded the definition and optimization of customer journeys by implementing scalable processes rooted in Lean Management principles, resulting in enhanced operational efficiency and customer satisfaction
‣ Collaborated cross-functionally with Sales, Product, and Marketing teams to align product development strategies with market demands and organizational objectives
‣ Established and monito

‣ Orchestrated comprehensive task management processes by conducting weekly customer analyses, synchronization sessions, team huddles, and sprints, ensuring a holistic understanding of current and forthcoming responsibilities
‣ Spearheaded the introduction of innovative retention strategies and contingency plans to elevate customer satisfaction levels, resulting in increased loyalty and long-term

‣ Represented Agrando to a diverse portfolio of more than 50 clients, serving as the primary point of contact and fostering strong relationships
‣ Identified and understood the unique objectives of each client, guiding them through the onboarding process onto the Agrando Platform, facilitating seamless procurement, and ensuring alignment with their targets
‣ Executed thorough customer onboarding p

‣ Executed timely and accurate data inputs into the Invoice/Procurement system, ensuring the integrity and reliability of company records
‣ Processed incoming documents by transferring analog data into digital formats, meticulously verifying information accuracy across all documents
‣ Updated document formats to align with company standards and facilitate efficient data management processes
‣ Gene

‣ Conducted quality assessment calls to uphold company standards and ensure customer interactions met or exceeded expectations
‣ Collaborated closely with the Head of Marketing to identify areas for improvement and recommend strategies to enhance the quality of customer acquisition efforts
‣ Prepared documentation of the inspection process, generating detailed reports and performance records that

‣ Initiated contact with individuals who had not previously expressed interest in the product offered by Baruti, serving as a representative for a Swiss SaaS company in the Fleet Management industry
‣ Cultivated sustainable relationships and trust with customer accounts through open and interactive communication, fostering a positive customer experience and enhancing brand reputation
‣ Occasionall

‣ Achieving growth and hitting sales targets by successfully managing the sales team
‣ Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence
‣ Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives