At Raiffeisen Bank Kosovo, I own the Internet & Mobile Banking product backlog and roadmap, prioritizing work by customer impact, business value, and delivery complexity.
I increased mobile banking usage by 50% and doubled mobile transaction volume. I also helped scale the platform to 250K monthly active users through continuous product improvements and customer-focused initiatives.
I delivered 40+ features across 10+ releases, including Apple Pay, AI chatbot integration, digital lending applications, and savings solutions. My earlier experience as a Business Analyst and Customer Experience Specialist at Raiffeisen Bank Kosovo included shaping requirements and identifying customer pain points to improve digital banking experiences.
