Vaishali Dialani

Leading customer experience initiatives by aligning CX strategies with business goals, streamlining processes, and driving digital transformation across various sectors including healthcare and manufacturing. Utilizing analytics to enhance customer engagement and satisfaction.

Directed customer experience initiatives in the UAE, focusing on voice of customer and CX strategy to enhance profitability. Designed customer journeys and led lifecycle programs to improve conversion rates and user engagement.

Led comprehensive CX efforts integrating design thinking into marketing and communication strategies. Engaged target markets through initiatives that met business KPIs and improved customer journeys.

Managed the CRM system for various faculties, ensuring data accuracy and generating strategic reports. Conducted training workshops and developed change management strategies to enhance CRM effectiveness.

Conducted qualitative and quantitative research to assess undergraduate students' awareness of library resources. Generated reports with recommendations for service improvements based on findings.

Developed communication management plans and maintained partner relationships. Conducted user research to enhance mobile application user experience and managed lead generation through CRM.

Responsible for lead generation through various channels for an advertising agency. Mediated between clients and the company to fulfill specialized design requirements and analyzed competitor activities.

Grade: Distinction

Completed an MBA with distinction, focusing on advanced business management principles and practices, preparing for leadership roles in various industries.

Achieved certification as a Certified Customer Experience Professional (CCXP), demonstrating expertise in customer experience management and strategy.

Grade: 2:1

Earned a Bachelor's degree in Business Administration, achieving a 2:1 classification, which provided a solid foundation in business principles and practices.