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SS@sureshsharma3
Experienced network operations leader with a focus on service delivery.
IndiaI am an enterprising professional with over 15 years of experience in network operations management and service delivery. My career has been dedicated to driving large-scale network support and optimization for global banking and financial institutions. Currently, I serve as a Senior Associate in Network Rapid Response at JP Morgan Services Pvt. Ltd., where I lead a team in delivering global support for data center and corporate networks.
Throughout my career, I have demonstrated excellence in incident response, real-time troubleshooting, and process optimization. I have successfully managed complex infrastructure projects, ensuring compliance with IT governance and enhancing operational efficiency. My commitment to fostering a culture of resiliency and accountability has resulted in significant improvements in network uptime and customer satisfaction.
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Work history, roles, and key accomplishments
JP Morgan Services Pvt. Ltd.
Apr 2015 - Present (10 years 7 months)
Spearheaded a 20+ member Network Rapid Response team, providing global support for data centers and corporate offices. Drove incident response excellence by collaborating with global SMEs to ensure swift containment and resolution of critical events, minimizing network disruptions and downtime.
Magna Infotech Ltd. (Client: JP Morgan Services Pvt. Ltd.)
Apr 2010 - Present (15 years 7 months)
Delivered operational continuity by managing end-to-end support for data and voice networks across JP Morgan’s South India operations. Led infrastructure deployment for new site setups, ensuring seamless installation of all hardware and network equipment with minimal disruption to business operations.
Aksh Broadband / Opti Fiber Ltd.
Aug 2005 - Present (20 years 3 months)
Provided technical leadership in supporting VoIP infrastructure, managing a range of end-user voice devices. Configured Layer 2/3 switches to ensure optimal VLAN segmentation and routing, supporting scalable network architecture across regional sites.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
1998 - 2001
Completed a Bachelor of Commerce degree. The curriculum provided a foundational understanding of business principles, economics, and accounting practices.
Software and tools used professionally
IndiaYou can contact Suresh and 90k+ other talented remote workers on Himalayas.
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