Looking for a job

Ibrahim Hussain

@ibrahimhussain

Message

I manage Azure, Windows, and Microsoft 365 environments with reliable 24/7 support.

India

Message

What I'm looking for

I'm looking for a cloud or systems administration role where I can support Azure, Windows, Microsoft 365, identity, security, patching, and infrastructure performance while continuing to grow my cloud engineering skills.

At Digital Leaf Solutions, I administered 50+ Azure Windows Servers, maintained 99.5% uptime, and supported client workloads across Azure Storage, Entra ID, and Microsoft 365.

I've resolved 1,000+ support tickets within SLA through 24/7 L1/L2 remote support, while handling patch management, OS upgrades, monitoring, antivirus, and backup and restore activities.

I bring hands-on experience with Azure VM provisioning, Active Directory, GPO, DNS, DHCP, and Windows Server environments, backed by AZ-900 and AI-900 certifications.

Experience

Work history, roles, and key accomplishments

Cloud Engineer - IT Support

Digital Leaf Solutions

Apr 2022 - Jun 2024 (2 years 2 months)

Administered 50+ Azure Windows Servers ensuring 99.5% uptime, managed 200+ users in Entra ID, and configured GPO security policies. Provided 24/7 L1/L2 support resolving 30+ tickets per week within SLA.

Entra ID GPO Azure Storage Patch Management Performance Monitoring O365 Service Desk Remote Support

Cloud Engineer Trainee

Infochola Solutions

Oct 2021 - Mar 2022 (5 months)

Installed and configured Azure services and Windows OS in virtual environments, supported Active Directory user management, and gained hands-on experience with Azure VM provisioning and storage.

Azure Windows Active Directory Azure Storage

Customer Relationship Executive

Autosense

Jan 2021 - Sep 2021 (8 months)

Handled customer queries via phone and chat, improving customer satisfaction and building strong communication and teamwork skills.

Customer Support Phone Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Aarupadai Veedu Institute of Technology

Bachelor of Engineering, Information Technology

Bachelor of Engineering in Information Technology from Aarupadai Veedu Institute of Technology, Chennai, completed in 2020.

ORGN Boys Higher Secondary School

Higher Secondary Certificate, General Studies

2014 - 2016

Completed Higher Secondary Certificate (HSC) and Secondary School Leaving Certificate (SSLC) from ORGN Boys Higher Secondary School, with HSC in 2016 and SSLC in 2014.