Utkarsh Pandey
@utkarshpandey2
I resolve Microsoft 365, IAM, and security incidents while building reliable Python and SQL data pipelines.
IndiaWhat I'm looking for
At Kyndryl, I've resolved 1,000+ client incidents across Microsoft 365, phishing/security, and identity and access management while maintaining a 4.7/5 average CSAT rating. I manage P1–P4 incidents through ServiceNow, administer Active Directory access, and coordinate escalations with Enterprise Application L3 teams.
I've also built Python and SQL ETL pipelines at Protip, along with Azure-based streaming and analytics projects. I bring hands-on experience in proactive remediation with Nexthink, Mimecast email security, root-cause analysis, and reliable data workflows.
Experience
Work history, roles, and key accomplishments
Resolved over 1,000 client incidents with a 4.7/5 CSAT rating. Handles P1–P4 incidents across Microsoft 365, security, and IAM, managing SLA/SLO via ServiceNow and ITSM best practices.
Data Engineer Intern
Protip
Oct 2024 - Mar 2025 (5 months)
Built and maintained ETL pipelines in Python and SQL for large-scale analytics use cases. Designed scalable data models and automated validation workflows to improve pipeline reliability.
Education
Degrees, certifications, and relevant coursework
Presidency University
Bachelor of Technology, Computer Science and Engineering
2021 - 2025
Pursued a Bachelor of Technology in Computer Science and Engineering from Presidency University, Bangalore, from 2021 to 2025.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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