Open to opportunities

Usman Zaffar

@usmanzaffar

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I deliver Tier 1 IT support, secure access management, and accurate data operations.

United States

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What I'm looking for

I’m looking for a 1099 IT support or security operations role where I can provide Tier 1 support, manage access and equipment, resolve tickets within SLA, and continue growing in cybersecurity, networking, and database management.

At Metro One, I provided Tier 1 IT support for warehouse employees, setting up, imaging, and deploying laptops while managing employee IDs, access control, and permissions for secure onboarding and offboarding.

I’ve also coordinated real-time driver logistics at Protocall, resolving routing, scheduling, booking, and account issues while logging interactions with 100% accuracy.

My background includes high-volume customer support at Walmart and inventory database maintenance and Excel reporting at Burda Clothing. I’m CompTIA Security+ certified and bring hands-on experience with Zendesk, remote troubleshooting, Windows environments, Microsoft 365, Google Workspace, networking fundamentals, and SLA-focused ticket management.

Experience

Work history, roles, and key accomplishments

IT Support/Security Operations Analyst

Metro One

Nov 2022 - Aug 2025 (2 years 9 months)

Provided Tier 1 IT support for warehouse employees, including laptop setup, imaging, and deployment for new hires. Assigned employee IDs and managed access control and permissions, ensuring secure and accurate onboarding and offboarding across warehouse locations.

IT Support Hardware Support Software support Access Control Onboarding Offboarding

Education

Degrees, certifications, and relevant coursework

New Jersey Institute of Technology

Bachelor of Science, Information Technology

Grade: 3.8

Pursuing a Bachelor of Science in Information Technology with concentrations in Cybersecurity, Network & Information Systems, and Database Management, maintaining a GPA of 3.8.