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usman waraich

@usmanwaraich

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Operations specialist driving growth, platform performance, and cross-functional execution.

Pakistan

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What I'm looking for

I seek a role driving operational excellence where I can optimize workflows, lead cross-functional teams, and deliver measurable growth in a fast-paced, data-driven environment.

I am an operations specialist with extensive experience managing end-to-end agency operations across multiple regions, including recruitment, customer service, and revenue generation.

At Bigo Live I led operations for Pakistan and Sri Lanka agencies, built partnerships, and delivered consistent 5% month-over-month business growth while launching a marketing campaign that increased monthly active users by 50% and premium users by 30%.

I analyze user behavior and operational data to optimize platform experiences, develop KPIs and dashboards, and present performance reports and strategic recommendations to senior leadership.

I have managed budgets, large facilities and teams, coordinated events and campaigns, contributed to financial models and acquisitions analysis, and collaborated closely with product, engineering, and customer support to resolve issues and implement improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Bigo

Dec 2020 - Present (4 years 10 months)

Managed end-to-end operations for Bigo Live's Pakistan and Sri Lanka agencies, driving 5% month-over-month business growth and leading a campaign that increased monthly active users by 50% and premium users by 30%.

Operations Management Partner Management Recruitment Data Analysis Customer Support Project Planning

Deputy Manager - Work Operations

Pak-Turk Maarif International Schools and Colleges

Dec 2018 - Nov 2020 (1 year 11 months)

Supervised facilities and operations including a Rs. 2 million monthly budget, oversight of 40+ rooms and 170+ students, fleet management and vendor contracts to ensure compliance with safety and service standards.

Facilities Management Budget Management Vendor Management Team Supervision Event Coordination & Compliance Fleet Management

Data Handler Intern

Alif Ailaan

Mar 2018 - Mar 2018 (0 months)

Handled data-related tasks to support projects and reporting during a short-term internship, contributing to analysis and documentation for education initiatives.

Reporting Excel Documentation Research Data Quality