theaviationbrief User
@theaviationbriefuser
Operations Manager focused on CRM-driven, SOP-backed multi-client execution and coordination.
PakistanWhat I'm looking for
I’m an Operations professional who brings structure and execution discipline to multi-client environments. I build SOPs, keep organized records, and coordinate day-to-day delivery so teams aren’t relying on memory or tribal knowledge.
In my current operations role, I own end-to-end client operations across multiple concurrent accounts—proposals, onboarding, delivery timelines, invoicing, and follow-through. I also produce client-facing documentation, reports, and communications to a professional standard.
Alongside that, I manage CRM data and reporting for a distributed team, focusing on data integrity across the full pipeline. I’ve developed internal governance frameworks and reporting structures leaders use for operational decision-making.
Earlier in my career, I supervised a team of 10+ in a fast-paced, metrics-driven setting, which strengthened my comfort with both the people side of operations and the process side. I’m especially motivated by roles where clear systems improve consistency, accountability, and results.
Experience
Work history, roles, and key accomplishments
Creative Director & Business Ops
Frame & Fork
Jan 2024 - Present (2 years 6 months)
Owned end-to-end client operations across multiple concurrent accounts, including proposals, onboarding, delivery timelines, invoicing, and follow-through. Built SOPs for recurring workflows and produced client-facing documentation, reports, and communications.
Data Manager & CRM Specialist
Simpl.TV
Jan 2023 - Present (3 years 6 months)
Managed CRM records and data integrity across the full pipeline for a distributed Copenhagen-based team. Developed internal governance and reporting structures for leadership and coordinated cross-functional requests with clear documentation.
Travel Operations & Booking Coordinator
Independent
Jan 2018 - Present (8 years 6 months)
Coordinated complex multi-party travel logistics for corporate and individual clients, managing documentation, timelines, and communications. Maintained accurate records across 500+ cases with strong follow-through under time-sensitive conditions.
Supervised daily operations and coordinated a team of 10+ in a fast-paced, metrics-driven environment. Managed scheduling, reporting, and administrative documentation.
Education
Degrees, certifications, and relevant coursework
University of Sindh
Bachelor of Commerce (B.Com), Commerce
Completed a Bachelor of Commerce (B.Com) at the University of Sindh.
Civil Aviation Authority, Pakistan
Aircraft Dispatcher Certificate, Aircraft Dispatch
Earned an Aircraft Dispatcher Certificate through the Civil Aviation Authority, Pakistan.
Sabre & Galileo
GDS Certification, Global Distribution Systems (GDS)
Completed a GDS certification for Sabre and Galileo.
NS Training
Social Media Marketing Certificate, Social Media Marketing
Completed a Social Media Marketing certification through NS Training.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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