Open to opportunities

Usman Tijjani

@usmantijjani

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Detail-oriented virtual and administrative assistant improving operations and workflow efficiency.

Nigeria

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What I'm looking for

I seek a role providing remote or hybrid administrative/operations support where I can optimize workflows, improve reporting, and support team growth.

I am a detail-oriented Virtual and Administrative Assistant with over two years' experience supporting teams across education, retail, and operations. I focus on calendar coordination, document organization, customer service, and technical troubleshooting to keep teams productive.

At JAURAAT Model Academy and JAURAAT General Ventures I implemented documentation and procurement systems, streamlined communication workflows, and supported startup expansion through vendor and client connections. These efforts contributed to improved data accuracy, reduced administrative follow-ups, and a measurable increase in operational reach.

In project and retail roles with TIBIT Ltd. and RovingHeights Bookstore I supported cross-functional teams, improved quality control and inventory accuracy, and enhanced customer-facing processes. I also operate a Moniepoint POS business, managing high-volume transactions and resolving technical issues to maintain service reliability.

I bring practical experience with Google Workspace, Microsoft Excel, CRM and POS systems, Trello/Asana, and scheduling/automation tools. I am committed to optimizing workflows, improving reporting accuracy, and delivering reliable virtual support that lets managers concentrate on strategy.

Experience

Work history, roles, and key accomplishments

Current

Bookstore Assistant

Current

RovingHeights Bookstore

Jan 2024 - Present (1 year 10 months)

Supported retail and e-commerce sales handling 200+ weekly customer interactions, improved inventory reconciliation to reduce stock discrepancies and contributed to a 5–10% monthly sales increase.

Retail Sales order fulfillment Customer Service Social Media Support Event Coordination Logistics

Current

POS Business Owner

Current

Moniepoint Agent Network

Jan 2023 - Present (2 years 10 months)

Managed daily POS operations processing over ₦500,000 in transactions daily with 90–95% accuracy and provided technical troubleshooting for 50+ customers weekly, improving service reliability.

POS Operation Transaction Processing Technical Troubleshooting Customer Support Moniepoint POS Reporting Quality Assurance

Current

Administrative Assistant

Current

Jauraat Model Academy

Jan 2021 - Present (4 years 10 months)

Supported administrative operations for a 20+ person academic team, implemented digital filing and payment-tracking systems that improved attendance consistency and reduced administrative follow-ups by 20%.

Google Workspace Microsoft Excel Documentation Payment Tracking Data Entry Customer Service

Project Assistant

TIBIT Ltd.

Jan 2023 - Dec 2024 (1 year 11 months)

Supported technical project execution for cross-functional teams of 15+, improving quality control compliance by 20% through proactive inventory monitoring and daily progress reporting.

Project Coordination Progress Reports Documentation Supplier Management Quality Control

Operations Assistant

Jauraat General Ventures

Jan 2022 - Dec 2023 (1 year 11 months)

Supported procurement, logistics, and vendor partnerships, contributing to a 15% expansion in operational reach and maintaining accurate inventory records over a 15-month period.

Procurement Inventory Management Google Sheets Excel Vendor Relations Logistics Coordination Sales Support Reporting

NYSC Administrative Assistant

Federal Ministry of Environment

Jan 2022 - Jan 2023 (1 year)

Provided administrative and documentation support to the Solid Waste Management Department and supported interdepartmental communications for public awareness campaigns.

Administrative Support Documentation Data Entry Public Awareness Support Record keeping