Open to opportunities

Usman Ali

@usmanali22

Adaptable sales and customer service professional who drives revenue through prospecting, deal sourcing, and customer discovery calls.

Pakistan

Message

What I'm looking for

I’m looking for a fast-paced sales/customer-facing role where I can own prospecting, discovery calls, and product demos to drive revenue growth, while collaborating in a supportive BPO or team environment that rewards strong communication and performance.

I’m a highly resourceful and adaptable problem-solver who thrives in fast-paced environments, using a diverse skillset to deliver practical, high-impact solutions. In my current role at Motive Rawalpindi - Pakistan (2025 - 2026), I manage high-volume outreach to qualify leads, build a robust sales pipeline, and secure high-value product demos to drive monthly ACV and revenue growth.

Previously, I’ve handled inbound/outbound customer calls and supported international clients with product and service needs, including work as a Senior CSR agent and an Outbound Sales Specialist. I also bring customer discovery strengths—conducting discovery calls to match Motive’s fleet solutions with business needs—and I contribute through critical thinking, communication, team facilitation, and BPO leadership.

Experience

Work history, roles, and key accomplishments

Sales Outreach & Demos

Motive

Jan 2025 - Jan 2026 (1 year)

Managed high-volume outreach to qualify leads and build a sales pipeline. Secured high-value product demos to drive monthly ACV and revenue growth.

Lead Qualification Discovery Calls Product Demos Deal Sourcing Sales Pipeline Management Revenue Growth

Customer Services Associate

Touchstone Creativity

Jan 2025 - Present (1 year 5 months)

Handled inbound and outbound customer calls and assisted international clients with product and service support. Applied data analysis and critical thinking to resolve customer needs and improve service outcomes.

Inbound & Outbound Customer Service Customer Service client support Product Support Data Analysis Critical Thinking Communication Skills

Senior CSR & Outbound Sales

The Forum BPO

Worked as a Senior CSR agent and Outbound Sales Specialist, supporting customers while running outbound sales activities. Facilitated team operations with a leadership-focused approach to communication and service delivery.

Senior Customer Service Outbound Sales Customer Support Facilitation Leadership Communication Sales Outreach