@usmanakram4
Customer Service Representative at BrightConnect Solutions handling customer inquiries, resolving complaints, and managing orders and account requests.
PakistanAt BrightConnect Solutions, I handle customer inquiries through phone, email, and live chat. I resolve complaints and service-related issues within policy, and assist customers with orders and account updates.
I maintain accurate customer information and interaction histories in the CRM system, then follow up to confirm issues are fully resolved. At PrimeServe Technologies, I responded to customer queries, troubleshot basic issues, and updated support tickets.
Work history, roles, and key accomplishments
BrightConnect Solutions
Jan 2023 - Present (3 years 10 months)
Handled customer inquiries through phone, email, and live chat. Resolved complaints and service-related issues professionally and within policy.
PrimeServe Technologies
Jan 2020 - Dec 2023 (3 years 11 months)
Responded to daily customer queries through email and phone. Provided information about products, services, and account procedures.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Engineering
2013 - 2017
Bachelor of Engineering degree from the University of Gujrat from 2013 to 2017.
Intermediate
2011 - 2013
Intermediate studies at AEC from 2011 to 2013.
Software and tools used professionally
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