Usha Puvvada
@ushapuvvada
IT professional with experience in technical support and product quality analysis.
IndiaWhat I'm looking for
I am an IT professional with hands-on experience in technical support and product quality analysis, having worked with IBM and Rofous Software (now GlobalLogic) supporting international clients and large-scale platforms.
At IBM, I resolved client issues using Citrix and ticketing systems for US/UK ABB process customers. At Rofous/Google India I investigated and removed product quality issues, analyzed data to recommend process improvements, handled escalations, and collaborated with engineering and product teams to increase automation and user experience.
I hold a B.Tech in Information Technology and have completed projects in data security and authentication. I bring a detail-oriented approach to troubleshooting, cross-functional collaboration, and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Analyst
Rofous Software Pvt Ltd
Aug 2011 - Oct 2012 (1 year 2 months)
Reviewed user content and listings for Google India, removed policy-violating items, led quality-improvement projects, and collaborated with engineering to increase automation and process efficiency.
Provided technical support to US/UK ABB Process clients via Citrix, resolved tickets and escalated critical issues to next-level teams while maintaining ticket updates and SLAs.
Education
Degrees, certifications, and relevant coursework
SLC's Institute of Engineering and Technology
Bachelor of Technology, Information Technology
2005 - 2009
Grade: 67.71%
Activities and societies: Final year project: Data Security & Authentication; Mini project: Blood Donation Agent
Bachelor of Technology in Information Technology completed from 2005 to 2009 with 67.71% focusing on data security and authentication project work.
Sri Chaitanya Junior Kalasala
Intermediate, Higher Secondary Education
2003 - 2005
Grade: 85.2%
Intermediate studies completed from 2003 to 2005 with 85.2% in higher secondary education.
Flora E M High School
SSC, Secondary Education
2002 - 2003
Grade: 81.5%
Secondary School Certificate (SSC) completed in 2003 with 81.5%.
Availability
Location
IndiaAuthorized to work in
Job categories
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