Open to opportunities

________ User

@user60

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Experienced clerical and customer service professional with sales expertise.

United States

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What I'm looking for

I am looking for a part-time role that allows me to utilize my office, customer service, and sales experience in a supportive and dynamic environment.

I am an experienced clerical and customer service professional with a strong background in office management and staff leadership. Over the years, I have honed my skills in phone sales, scheduling, and order fulfillment, which have allowed me to excel in various roles. Currently, I serve as the Studio/Oﬃce Manager at Connor Quinn Voices LLC, where I manage daily office operations, ensuring exceptional customer service and client satisfaction.

My previous experience as a Manager at Wash Me Carwash and Assistant Store Manager at T-Mobile has equipped me with the ability to lead teams effectively and drive performance. I take pride in developing actionable sales strategies and providing hands-on coaching to improve customer service and sales capabilities. My commitment to maintaining high service standards has consistently resulted in strong customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Studio/Office Manager

Current

Connor Quinn Voices LLC

Nov 2014 - Present (10 years 7 months)

Managed daily office operations, including answering phones, taking and processing orders, and scheduling appointments. Provided exceptional customer service, addressing client inquiries and ensuring satisfaction with services.

Microsoft Office Scheduling Order Processing Customer Service Data Entry

Manager

Wash Me Carwash

Jan 2018 - Nov 2020 (2 years 10 months)

Managed a 6-bay car wash, overseeing daily operations and ensuring exceptional customer service. Responsible for facility maintenance, troubleshooting machinery, and maintaining the integrity of the wash equipment.

Maintenance Customer Service Payroll Scheduling Team Leadership

T-

Assistant Store Manager

T-Mobile

Dec 2010 - Nov 2014 (3 years 11 months)

Led and motivated a team of 10 employees, driving store performance and exceeding sales targets. Developed actionable sales strategies that consistently helped achieve and exceed goals.

Sales Strategies Team Leadership Customer Service Inventory Management Coaching

Customer Service Representative

Hospitality Franchise, Inc. Howard Johnson Hotels

Jan 1998 - Jan 2001 (3 years)

Managed high-volume inbound calls, assisting customers with booking reservations and answering questions about hotel amenities and local attractions. Utilized a comprehensive database to recommend and match hotels based on individual customer needs and preferences.

Customer Service Inbound Database Management Reserving

Education

Degrees, certifications, and relevant coursework

The College of Santa Fe

Certificates, Film Production

Completed a program focused on film production, gaining foundational knowledge and practical skills in various aspects of filmmaking. This included coursework and hands-on experience relevant to the industry.