Вера User

@user57

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Multilingual professional with experience in quality control and support.

Australia

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What I'm looking for

I am looking for a role that allows me to grow professionally and integrate into the Australian workforce.

I am a dedicated professional with a Bachelor's Degree in Linguistics from Belarusian State University, where I specialized in English and Chinese languages and literature. My career began in technical support, where I honed my skills in communication and problem-solving. I recently relocated to Australia and am eager to integrate into the workforce, bringing my diverse background and multilingual abilities to new opportunities.

In my most recent role as a Quality Control Supervisor at Support Desk Technologies, I was responsible for monitoring the performance of technical support operators, providing constructive feedback, and ensuring adherence to company policies. My experience also includes working as a Technical Support Specialist, where I resolved user inquiries and facilitated a seamless customer experience. I am passionate about leveraging my skills in a dynamic environment that values growth and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Supervisor

Current

Support Desk Technologies

Jul 2023 - Present (1 year 10 months)

Supervised quality control, highlighting technical and communication errors in support interactions. Provided guidance to operators for improvement and calculated their KPIs. Escalated complex issues to higher authorities.

Quality Control Performance Monitoring Communication Skills Conflict Resolution Data Analysis Team Leadership

Technical Support Specialist

Support Desk Technologies

Apr 2022 - Jun 2023 (1 year 2 months)

Responded to user requests via live chat, resolving technical problems and assisting with website navigation and verification. Explained promotion terms and checked bonus availability for customers.

Technical Support Live Chat Support Troubleshooting Customer Service Problem Solving Communication

Guest Relations Specialist

Club Calimera Serra Palace

Apr 2021 - Sep 2021 (5 months)

Managed guest relations, including restaurant bookings and providing information. Resolved guest issues related to the hotel and rooms, and facilitated communication between guests and staff. Assisted with organizing surprises and ensured smooth event operations.

Customer Service Problem Solving Communication Hospitality

Translator

Alfa-Podem

Jun 2020 - Dec 2020 (6 months)

Corresponded with industrial machine suppliers and translated technical specifications between English and Russian. Prepared documents for trades and identified machine manufacturers for inquiries. Compared technical specifications with requirements.

Translation Technical Documentation Supplier Communication Market Research Negotiation

English Teacher

Younovo Education

Oct 2019 - Mar 2020 (5 months)

Prepared engaging PPT and printed materials tailored to different age groups. Introduced new vocabulary and facilitated learning through interactive games.

Curriculum Development Classroom Management Presentation Skills