오스티엔제 User
@user457
I manage customer portfolios, resolve platform issues, and improve customer service operations.
ItalyWhat I'm looking for
I've managed a portfolio of 40 clients at FTA Trading Inc, providing personalized platform support, resolving issues promptly, and preparing monthly ADS monitoring reports.
I also run weekly live Zoom Q&A sessions for customers and focus on responsive, practical support that meets company satisfaction standards.
Earlier, I used Zendesk at A.R.C.E. to handle requests, complaints, and service-efficiency feedback. My experience living abroad, managing 20 residents, and supporting rehabilitation-centre activities has strengthened my adaptability, teamwork, and leadership.
Experience
Work history, roles, and key accomplishments
Korean Customer Success Manager
FTA Trading Inc
Oct 2021 - Apr 2026 (4 years 6 months)
Managed a portfolio of 40 clients, resolving issues and providing personalized platform assistance. Prepared weekly live Q&A sessions on Zoom and monthly monitoring reports on ADS.
Education
Degrees, certifications, and relevant coursework
Daegu University
Bachelor's degree, Chemical Engineering
Pursued a Bachelor's degree in Chemical Engineering with a specialization in Management.
Availability
Location
ItalyAuthorized to work in
Job categories
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