Looking for a job

Martina Rendina

@martinarendina

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I lead B2B SaaS customer success, improving onboarding, adoption, support, and operations.

Italy

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What I'm looking for

I'm looking for a customer success or operations role where I can improve B2B SaaS customer journeys, solve complex challenges with cross-functional teams, and strengthen onboarding, adoption, and long-term customer outcomes.

At Skyground AI, I lead customer success operations for a portfolio of B2B SaaS customers, managing onboarding, product adoption, support, and long-term success.

I work closely with Product, Sales, Marketing, and Technical teams to solve complex customer challenges, streamline processes, and improve the customer experience and business performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager

Current

Skyground AI

Jan 2023 - Present (3 years 8 months)

Led customer success operations for a portfolio of B2B SaaS customers, overseeing onboarding, product adoption, and long-term success. Collaborated with Product, Sales, Marketing, and Technical teams to solve complex challenges and improve processes.

Customer Success Customer Onboarding Product Adoption Process Improvement