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@user216

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Marketing graduate focused on customer experiences and results-driven digital marketing.

Greece

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What I'm looking for

I’m looking for a role where I can blend customer support with digital marketing—creating engaging social content, supporting campaigns, and improving website performance—while learning and growing with a dynamic international team.

I’m a marketing graduate with hands-on experience across customer service, retail, and digital marketing. I’ve worked in fast-paced, multicultural environments while delivering excellent customer experiences and building meaningful relationships. I’m highly adaptable and proactive, and I enjoy continuously learning while contributing to dynamic international teams.

In customer service, I handle over 50 customer interactions daily, assisting with electricity services, billing, contracts, and account management. I resolve customer issues efficiently while maintaining high customer satisfaction and collaborating with the team to achieve performance targets.

I also bring practical digital marketing experience from internships and content work. I created content for Instagram and TikTok, managed digital advertising campaigns, and supported online marketing and communication strategy—while also managing and updating website content daily and monitoring Google Ads to improve performance and visibility.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance Greece

Jan 2025 - Present (1 year 6 months)

Handled 50+ daily customer interactions for electricity services, including billing, contracts, and account management. Resolved customer issues while maintaining high satisfaction and collaborating with the team to meet performance targets.

Customer Service Customer Support Billing Contracts Account Management Issue Resolution Customer Satisfaction Team Collaboration Performance Targeting

Retail Sales Associate

Organic Products Store

Feb 2025 - Jun 2025 (4 months)

Managed the store independently during full shifts, assisting customers and handling sales transactions. Maintained stock levels and ensured an excellent shopping experience.

Retail Sales Stock Management Customer Experience

Social Media Coordinator

Estate Brains

Feb 2025 - Apr 2025 (2 months)

Created Instagram and TikTok content and managed digital advertising campaigns. Coordinated with external partners and supported the company’s online marketing and communication strategy.

Content Creation Instagram TikTok Social Media Coordination Digital Advertising Online Marketing Partner Coordination

Website Administrator

Green Box

Mar 2023 - Jun 2023 (3 months)

Managed and updated website content daily, published articles, and organized homepage content. Monitored Google Ads campaigns to improve website performance and visibility.

GoogleAds Monitoring Content Organization Web Performance

Customer Service & Sales Representative

Othisi Call Center

Jan 2022 - May 2022 (4 months)

Promoted telecommunications services and processed new contracts and renewals. Consistently achieved around 20 contracts per day and earned performance bonuses while providing customer support.

Telecommunications Sales Customer Support Contract Processing Contract Renewal Sales Performance Performance Bonuses

Education

Degrees, certifications, and relevant coursework

Universidade Portucalense

Erasmus+ Student Exchange Programme, Erasmus+ Exchange Programme

2023 -

Completed a Winter Semester Erasmus+ student exchange, strengthening intercultural communication, adaptability, and collaboration in a multicultural academic environment.

University of West Attica

Bachelor of Science, Business Administration (Digital Marketing)

2020 - 2025

BSc in Business Administration with a specialization in Digital Marketing, building a foundation in marketing strategy, consumer behavior, business management, digital advertising, and communication.