Open to opportunities

Urwah Haq

@urwahhaq

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Dedicated medical assistant with strong patient care and communication skills.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my medical expertise and interpersonal skills in a supportive and collaborative environment, focusing on patient care and health education.

I am a dedicated medical assistant with a Bachelor of Science in Psychology from The University of Texas at Dallas, where I graduated Cum Laude. My academic journey has equipped me with a strong foundation in understanding patient behavior and health psychology, which I have effectively applied in my professional roles. During my time at Renew Medical Weight Loss, I facilitated comprehensive patient assessments and developed personalized weight loss programs that significantly improved client adherence rates.

My experience as a pharmacy technician further honed my skills in patient care and medication management. I ensured compliance with safety protocols and provided exceptional customer service, which led to a notable increase in patient satisfaction. Additionally, my role as an operations manager at Waffle Pop allowed me to enhance my leadership abilities and streamline operational processes, demonstrating my capacity to manage teams and improve service delivery.

Experience

Work history, roles, and key accomplishments

Event Coordinator

One For All

Jan 2024 - Present (1 year 6 months)

Planned and coordinated inclusive campus events designed to foster open dialogue on contemporary social issues, consistently drawing audiences of 50+ participants. Facilitated discussions as club spokesperson, ensuring respectful, engaging dialogue amongst a diverse group of participants.

Event Planning Coordination Public Speaking Facilitation Community Engagement

Operations Manager

Waffle Pop

Aug 2023 - Present (1 year 11 months)

Managed daily customer interactions, resolving complaints efficiently and ensuring high customer retention; notably improved customer satisfaction scores by implementing an online feedback system. Streamlined operational processes during peak event seasons; implemented a digital Point-of-Sale (POS) system that reduced transaction errors drastically.

Customer Service Operations Management Customer Retention Point of Sale Process Improvement Conflict Resolution

Medical Assistant

Renew Medical Weight Loss

Apr 2022 - Present (3 years 3 months)

Facilitated comprehensive patient assessments by recording vital signs, performing EKGs, and gathering detailed patient histories to ensure accurate documentation in the EMR system with 100% compliance. Developed and implemented personalized weight loss programs, leveraging patient health records and data to design actionable, results-driven strategies, contributing to a 20% increase in client pro

Patient Care EMR Vital Signs Sales Customer Service Medical Terminology

Pharmacy Technician

Bristol Pharmacy

Jan 2020 - Present (5 years 6 months)

Ensured compliance with drug storage and safety protocols by maintaining accurate registries, managing records, and overseeing inventory for non-C-2 medications, reducing discrepancies by 20%. Conducted detailed reviews of customer information, streamlining prescription processing, and reducing processing errors.

Drug Storage Inventory Management Patient Care Customer Service Sales