Upashana Gurung

At Boomerang International Educational Services, I provide executive and operational support to the Director while coordinating administrative, technical, and communication tasks across offices in Nepal, Kenya, Sri Lanka, and Australia.

I manage marketing, director, and general office email workflows, support CRM applications and communication, and prepare invoices, bills, payment summaries, contracts, announcements, and reports. I also help maintain the company’s digital presence by scheduling and posting content across Meta, YouTube, and other platforms.

Previously, at Grihasti Real Estate, I improved client experiences through needs identification, problem-solving, feedback reporting, onboarding support, and customer-service mentoring for sales team members.

My experience at Standard Chartered Bank strengthened my ability to handle high-volume client queries, manage communication records, resolve issues promptly, and support client retention. I bring a communications and marketing foundation grounded in customer experience, cross-team coordination, and meaningful brand-audience connections.