Upanita Biswas
@upanitabiswas
Customer support executive with a passion for continuous learning.
IndiaWhat I'm looking for
My name is Upanita Biswas, and I am a dedicated customer support executive with experience in front office operations and technical support. I thrive in dynamic environments where I can learn and grow each day. My journey began with a solid educational foundation, earning a Bachelor's degree in Bengali Honors from Scottish Church College, which has equipped me with strong communication skills.
Throughout my career, I have held various positions, including Receptionist at Vibes and Customer Support Executive at TechMahindra. Currently, I am working as a Process Associate at SunKnowledge Services Inc, where I continue to enhance my skills and contribute to team success. I am passionate about providing exceptional customer service and ensuring client satisfaction.
In addition to my professional experience, I have pursued a certificate course in CITA, DITA, ORACLE, and Typing, which has further strengthened my technical abilities. I am eager to bring my skills and enthusiasm to a new role where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Process Associate
SunKnowledge Services Inc
Jun 2023 - Mar 2025 (1 year 9 months)
Engaged in process management tasks, ensuring efficient workflow and adherence to company standards. Assisted in training new employees.
Support Executive
TechMahindra
Aug 2022 - Jun 2023 (10 months)
Provided technical support to customers, resolving issues and ensuring satisfaction. Collaborated with team members to improve service delivery.
Receptionist
Vibes
Aug 2019 - Sep 2020 (1 year 1 month)
Managed front office operations, providing customer support and ensuring a welcoming environment for visitors. Handled inquiries and directed calls efficiently.
Education
Degrees, certifications, and relevant coursework
SCScottish Church College
Bachelor of Arts, Bengali Literature
2017 - 2020
Pursued a Bachelor of Arts degree with a specialization in Bengali Honors, focusing on literature and language.
Moulali Youth Centre
Certificate Course, Information Technology
2017 - 2018
Completed a certificate course covering CITA, DITA, ORACLE, and Typing, enhancing technical skills.
Loretto St. Mary’s
Higher Secondary Certificate, Higher Secondary Education
2015 - 2017
Achieved W.B. Higher Secondary certification, enhancing knowledge in various subjects.
Sarada Vidya Bhawan
Secondary School Certificate, Secondary Education
2010 - 2015
Completed the W.B. Secondary examination with a focus on foundational education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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