Open to opportunities

Umesh Pagare

@umeshpagare

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Results-driven IT Infrastructure & Endpoint Management Specialist with 20 years experience.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, innovation, and collaboration in IT infrastructure management.

I am an IT Infrastructure & Endpoint Management Specialist with over 20 years of experience, primarily in the banking and financial sector. My expertise lies in endpoint security, patch management, and desktop support, where I have successfully managed large-scale IT environments, ensuring operational efficiency and high compliance across over 50,000 endpoints.

In my current role at Kinsfolk Solutions Ltd., I lead a team of eight, focusing on endpoint patch management and security compliance for the Bank of India. My responsibilities include deploying application packages, managing user accounts, and conducting BCP testing. I take pride in preparing detailed compliance reports that drive continuous improvement and risk mitigation.

Throughout my career, I have consistently demonstrated my ability to improve system security and operational efficiency. I have a proven track record of managing antivirus policies, overseeing software deployments, and leading teams to success. I am passionate about leveraging my skills to contribute to a dynamic organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Associate Professional Business Analyst

Current

Kinsfolk Solutions Ltd.

Jul 2021 - Present (4 years)

Led an 8-member team supporting endpoint patch management and security compliance for a major bank's data center. Deployed application packages and Windows security patches on over 52,000 endpoints using BMC Client Management (BCM).

BMC Client Management (BCM)Patch Management Security Compliance BCP Testing Reporting

Antivirus & Patch Admin

IT Source Technologies Ltd.

Jul 2017 - Jun 2021 (3 years 11 months)

Managed patch acquisition and deployment on 30,000 endpoints using Radia Client Automation (CAE) for Bank of India. Oversaw satellite servers, software packaging servers, and Windows OS patching.

Radia Client Automation (CAE)Patch Management Antivirus Administration Software Deployment Inventory Management

Desktop Engineer L2

Genex Pvt. Ltd.

Jun 2016 - Jun 2017 (1 year)

Managed Symantec Endpoint Protection policies and McAfee EPO encryption for over 1,000 laptops at VFS Global. Implemented patching, virus definition compliance, and user recovery processes.

Encryption Patching Virus Definition Compliance User Recovery

Desktop Engineer L2

Creation Ltd.

Jul 2015 - Jun 2016 (11 months)

Provided advanced support to VIP users, managing escalated tickets and video conferencing setups. Handled network configurations and ensured smooth IT operations.

VIP Support Video Conferencing Desktop Support

Desktop Engineer L1

IT Source Technologies Ltd.

Mar 2015 - Jul 2015 (4 months)

Provided L1 support for Bank of India Data Center, including participation in Windows migration projects. Offered technical guidance to users and resolved various IT issues.

L 1 Desktop Support Troubleshooting

Desktop Engineer L1

Nucsoft Ltd.

May 2013 - Feb 2015 (1 year 9 months)

Provided L1 support for Bank of India Data Center, contributing to Windows migration projects. Offered technical guidance and resolved user-reported issues.

L 1 Desktop Support User Support

Desktop Engineer L1

Omnitech Infosolutions

May 2010 - Apr 2013 (2 years 11 months)

Led a nationwide Windows XP to Windows 7 migration project across diverse hardware systems for Bank of India. Supervised a 12-member support team and managed escalations.

Team Supervision Escalation Management Desktop Support Project Management

FMS Engineer

CMS Computers Ltd.

Jan 2008 - Dec 2009 (1 year 11 months)

Managed remote support, email configuration, and banking application support for IDBI Bank. Conducted routine system maintenance and resolved technical issues.

Remote Support Banking Applications Maintenance Technical Support

FMS Engineer

PCS Technology Ltd.

Jan 2006 - Dec 2007 (1 year 11 months)

Managed remote support, email configuration, and banking application support for IDBI Bank. Performed routine system maintenance to ensure operational continuity.

Remote Support Banking Applications Maintenance Troubleshooting

Education

Degrees, certifications, and relevant coursework

Microsoft

Certification, Information Technology

2009 - 2010

Earned the Microsoft Certified IT Professional (MCITP) certification. This certification validates expertise in Microsoft technologies, specifically in IT infrastructure and system management.

CMS (Thane)

Certificate, Computer Hardware & Networking

2005 - 2006

Completed a Certificate in Computer Hardware & Networking at CMS. This program provided practical skills and knowledge in computer systems, hardware components, and network configurations.

Maharashtra State Board of Technical Education (MSBTE)

Diploma, Chemical Engineering

1998 - 2001

Completed a Diploma in Chemical Engineering, focusing on core principles and applications within the field. Gained foundational knowledge relevant to industrial processes and chemical operations.

University of Mumbai

Higher Secondary Certificate, General Studies

1995 - 1997

Obtained the Higher Secondary Certificate from the University of Mumbai. This credential signifies completion of secondary education, providing a broad academic foundation.

University of Mumbai

Secondary School Certificate, General Studies

1993 - 1995

Achieved the Secondary School Certificate from the University of Mumbai. This marks the completion of basic secondary education, covering a range of fundamental subjects.