Open to opportunities

Umer Akhter

@umerakhtar

Message

I'm an IT support professional resolving Windows, Linux, networking, and customer technical issues.

Pakistan

Message

What I'm looking for

I'm seeking a Desktop Support, Help Desk, or IT Support role where I can apply Windows, Linux, networking, troubleshooting, documentation, and customer-service experience.

I'm building my IT support career with hands-on experience across Windows 10/11, Linux, PowerShell, networking, and troubleshooting.

In customer-facing pharmaceutical roles at Barrett Hodgson Pakistan and Genix Pharma, I've built relationships, communicated technical information clearly, resolved concerns, and maintained accurate documentation. I manage priorities independently while delivering professional support.

I've earned the Google IT Support Professional Certificate and am continuing the Google IT Automation with Python Professional Certificate. My technical toolkit includes Python, Git, GitHub, TCP/IP, DNS, DHCP, remote support, and hardware and software troubleshooting.

I'm seeking a Desktop Support, Help Desk, or IT Support role where I can combine technical problem-solving with customer service.

Experience

Work history, roles, and key accomplishments

Current

OSO (Medical Representative)

Current

Barrett Hodgson Pakistan

May 2025 - Present (1 year 4 months)

Builds relationships with healthcare professionals, delivers presentations, resolves customer concerns, and maintains reports and documentation.

Customer Service Documentation Territory Management

Medical Representative

Genix Pharma

Mar 2022 - May 2025 (3 years 2 months)

Managed customer relationships and territory visits, presented technical product information, and maintained documentation to achieve business objectives.

Customer Relationship Management Documentation Territory Management