At TELUS Digital, I supported enterprise advertisers using Meta advertising products, helping with campaign delivery, product adoption, and advertising performance. I investigated advertising, tracking, attribution, and conversion issues across Ads Manager, Events Manager, Pixel, Conversions API, and Marketing API.
I translated technical product information into clear client guidance and coordinated with Product, Engineering, Sales, Policy, and Operations teams to resolve escalations. I also supported advertiser onboarding and product education while maintaining case documentation and follow-up against service-quality and SLA expectations.
In my current freelance work with TopBusinessClass, I support business-class and first-class clients with travel requests, bookings, and itinerary changes using Sabre GDS. I also coordinated marketing and business operations at FastTrackBusinessConsultancySIA and, on a website project for Beautiful Cleaning, coordinated developers to deliver a responsive, multilingual service showcase and lead-generation website.
