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Umang Bhatt

@umangbhatt

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Service designer and UX researcher turning insights into clear, impactful experiences.

Sweden

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What I'm looking for

I seek roles where I can lead service and information design initiatives, collaborate cross-functionally, run research-driven workshops, and create scalable, user-centered content and frameworks.

I am a Service Designer and UX Researcher with over 8 years of experience translating complex ideas into accessible content, frameworks, and service experiences. I specialize in turning research insights into clear narratives and content strategies, using systems thinking and visual storytelling to align teams and stakeholders.

My work spans strategic service design, ecosystem mapping, and information design across automotive, fashion, and public sector projects, including assignments with Volvo Group, Volvo Cars, Autoliv, and Tapestry brands. I co-create scalable frameworks, run design sprints and workshops, and drive documentation that improves consistency across digital and physical touchpoints.

I am passionate about clarity, collaboration, and sustainability, and I enjoy supporting organizations to deliver consistent, user-centered experiences through facilitation, cross-functional collaboration, and evidence-driven design decisions.

Experience

Work history, roles, and key accomplishments

Service Designer

AFRY

May 2022 - Oct 2025 (3 years 5 months)

Co-led service ecosystem mapping and initiated a data management solution to ensure consistency in customer journey mapping, improving alignment between product direction and user needs across markets.

Service Design Journey Maps Information Design Stakeholder Management Systems Thinking Workshop Facilitation Visual Storytelling Documentation

UX Researcher

Tapestry

Aug 2021 - Apr 2022 (8 months)

Led qualitative and quantitative research across Coach, Kate Spade & Stuart Weitzman to generate insights that informed cross-brand content decisions and digital experience development.

UX Research Qualitative Research Quantitative Analysis

Visual Designer & Researcher

Usermetrics Design

Jan 2020 - Jul 2021 (1 year 6 months)

Directed brand strategy and visual research to develop cohesive brand identities and supported public-health NGO campaigns, improving community awareness and client market presence.

Brand Strategy Visual Design UX Research Campaigns Qualitative Research Content Strategy Stakeholder Management

Associate Manager - Product Research

Qogno Digital Infrastructure Pvt. Ltd.

Feb 2018 - Dec 2019 (1 year 10 months)

Conducted service journey mapping and consumer behavior research for mobile products and contributed Smart City product planning, delivering strategy-aligned content plans for public information hubs.

Product Research Journey Maps Smart City Stakeholder Management Consumer Insights Strategy Development Content Planning

Product & Graphic Designer

Ku.sé Designs

Jul 2012 - Nov 2013 (1 year 4 months)

Delivered strategic design solutions and collaborated with product managers and 3D specialists to produce customer-centric designs for global clients including United Colors of Benetton.