At NDA-Contract, I led QA initiatives across multiple iGaming accounts, ensuring compliance and high CSAT. I evaluated customer interactions, delivered feedback, and supported performance improvements.
I also managed escalations and produced KPI reports for leadership. Earlier at NDA-Contract, I supported iGaming customers over chat and email with verification, account, and technical issues.
In Forex, I managed client portfolios, provided account support and product guidance, and built long-term client relationships while meeting sales and retention goals. At Business Development Solution, I delivered multi-channel customer support and maintained accurate CRM records.
